Utility Week Live, 23rd - 24th May 2017

UTW

Customer Solutions Theatre

Customer Solutions Theatre

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Sponsored by

HC

    

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Customer Solutions Theatre
    • Customer solutions
    Customer Solutions Theatre
    With the cost to customers of an uncompetitive market standing at £1.4 billion the CMA a€™s remedies (published in their final report on 24th June 2016) seek to shake up competition and increase consumer engagement. This seminar will explore suppliers' perspectives on the remedies.
    • Customer solutions
    Customer Solutions Theatre

    Transformation is key to utilities survival in today’s challenging environment. The audiences of Utility Week Live’s sister brands, Utility Week, WWT, WET News and Network, have voted for the top ten technologies transforming their industries – and this session will showcase some of the best, with cutting edge technology solutions, game changing IT developments and engineering breakthroughs that will transform roles and organisations.

    • Customer solutions
    Customer Solutions Theatre
    This seminar will explore what the future holds for customer trust and confidence and how companies can embed new thinking and processes.
    • Customer solutions
    Customer Solutions Theatre
    Industry is facing a landscape of considerable market systems change with the introduction of Project Nexus, switching to smart metering and the challenges of integrating smart, the DCC and next day switching. This session will ask, how are these system changes interrelated, and how can they be delivered effectively and concurrently?
    • Customer solutions
    Customer Solutions Theatre
    This seminar will explore best practice examples of understanding and vulnerable customers and delivery of the right service and support.  The seminar will also examine how energy efficiency measures can be focused on the poorest households.
Customer Solutions Theatre
    • Customer solutions
    Customer Solutions Theatre
    The industry faces huge challenges in delivering 53 million smart meters by 2020 - it has been calculated that 1 million meters need to be installed per month until 2020, to hit this target. This seminar will explore the current position and the challenges ahead.
    • Customer solutions
    Customer Solutions Theatre
    This session will look at how the energy market has succeeded with business customers, both directly and via brokers, and explore what lessons water companies can learn as they enter a competitive market for the first time.
    • Customer solutions
    Customer Solutions Theatre
    In a world where technology, data and innovation are changing the way utilities interact with customers, how can utilities better understand their customers and their expectations. This seminar will e ...

The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!

Jacob Tompkins OBE, Managing Director, Waterwise