Utility Week Live, 22nd - 23rd May 2018

Gerhard Heide

Gerhard Heide

director, global market strategy, Pitney Bowes

Gerhard has nearly 20 years of experience with many major B2C companies globally on a wide range of customer insight, data and customer experience technologies, He has lead the design and implementation of significant customer-centric solutions across many key industry sectors including finance, communications, utility, retail and the public sector.

Gerhard is a recognized thoughtleader and accomplished speaker, his current focus is on Customer Engagement, Customer Information Management, CRM and Social Media. Gerhard has a background in mathematics and also has worked extensively in collaboration with scientists at CERN and a number of leading universities. He holds an MSc and a PhD in Mathematics from the University of East Anglia.


The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!

Jacob Tompkins OBE, Managing Director, Waterwise