Utility Week Live, 22nd - 23rd May 2018

Jo Fielding-Cooke

Jo Fielding-Cooke

head of performance - customer engagement, Southern Water

Jo has spent her entire career in customer focused roles and improving the service for customers. Jo’s passion is people, understand them and helping them reach their potential to help others.

Jo is responsible for driving performance improvements for Southern Water’s customers and people and spending over fifteen years working with Southern Water in a range of customer services, insight and engagement roles, Jo has seen customers’ expectations and needs evolve.


The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!

Jacob Tompkins OBE, Managing Director, Waterwise