Utility Week Live, 22nd - 23rd May 2018

Nicola Collister

Nicola Collister

managing director & business transformation specialist, Custerian

MD of Custerian, a Strategic Transformation business who work with Retail, Utilities, Logistics, Education,  Pharmaceutical, Entertainment and Insurance industries.  Nicola has 20+ years in the Service Industry, at RAC, Board positions in Retail & Logistics. Nicola was one of the first Customer Experience Directors in the UK at Shop Direct Group where she delivered a Strategic Transformation in cSat, retention, cost reductions & engagement.  She has pioneered service with:  UK’s first SEIVR; launched largest self employed Homeworker and courier network; video capabilities;  investor in disruptor technologies in service and logistics/supply chain.


The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!

Jacob Tompkins OBE, Managing Director, Waterwise