Utility Week Live, 22nd - 23rd May 2018

Nicola Eaton Sawford

Nicola Eaton Sawford

director , Customer Whisperer

Nikki and the team at Customer Whisperers eat, sleep and breathe Customer Experience. Their passion is contagious and their talents have been applied to improve the Customer Experiences enjoyed by tens of millions of UK customers.

They exist to help organisations better understand customers and anticipate their changing needs. Developing the skills to respond to customers’ future requirements and embracing the opportunities that the digital era and it’s new channels offer. Inspiring leaders to make the necessary changes is where they add real value, The Whisperers unique combination of innovation and pragmatism delivers enviable results. Their energy and fresh perspectives transforms the way people think and shapes engaging visions. They motivate every individual to know and play their part.

Through their groundbreaking Collaborate On events they showcase great, innovative and emerging customer experience approaches.

The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!

Jacob Tompkins OBE, Managing Director, Waterwise