2018 HIGHLIGHTS

Network Theatre

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Revisit your top seminars or catch those you missed at the show
UWL18 Presentations are now available to view and download

KEYNOTE CONFERENCE

KEYNOTE CONFERENCE

DAY 1

DRIVING CHANGE THROUGHOUT PR19 AND RIIO WITH ARTIFICIAL INTELLIGENCE
Charles Bell, Director of Commercial Engineering - Sitecore
Jonathan Seal, Digital Strategist - Mando


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DAY 2

DRIVING INNOVATION IN A REGULATED UTILITY
Adriana Karaboutis, Chief Information & Digital Officer - National Grid


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CUSTOMER SOLUTIONS THEATRE

CUSTOMER SOLUTIONS THEATRE

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DAY 1

DISRUPTING THE COMPETITIVE PARADIGM: UTILITIES AND THE GROWTH OF HOME SERVICES



Case study: HOPPY
Robin Melvin, Head of Innovation Blue Lab - EDF Energy

The evolution of smart and alternative business models
Suzanne Heneghan, Associate Editor - Utility Week

Case study: creating a new home service business enterprise
Mat Moakes, Head of Local Heroes - British Gas

A market leaders perspective
Steve Ashton, Director of Partnerships - Homeserve

 

PRINCIPLES BASED REGULATION, NEW BUSINESS MODELS AND MARKET DISRUPTERS

The intentions of principles-based regulation and what this means for new business models and market disrupters
Kiera Schoenemann, Project Director, Future Retail Regulation - Ofgem 

Identifying possible consumer protection issues
Gillian Cooper, Head of Retail Energy Markets - Citizens Advice 

Innovation case study
Daniel Kirk, Head of Innovation Link - Ofgem 
Steven Day, Founding Partner - Pure Planet

 

DATA AND DISRUPTION - GDPR, CYBER SECURITY AND EXTRACTING VALUE

Future energy and the importance of data
Laura Sandys, Chief Executive - Challenging Ideas

What the new General Data Protection Regulation and The Network Information Security Directive means for energy companies 
Adrian Barrett, Chief Executive and Founder - Exonar 

Cyber security
Hugo Rosemont, Director of Security and Resilience - ADS 

Blockchain and new data driven business models
Jon Ferris, Strategy Director - Electron

 

CUSTOMER TRUST: THE CHALLENGES AND OPPORTUNITIES

Customer trust: the research findings
Lois Vallely, Features Editor - Utility Week

Case study: Reaching out to vulnerable customers
Jen Felton - United Utilities 

Building trust through partnership … providing help when it really matters
Matthew Cole, Head of Home & Business Policy and Social Energy - Npower

Stakeholder engagement
Matt Rudling, Director of Customer Service - UKPN

 

UNDERSTANDING YOUR CUSTOMERS

Public Opinion: What do customers really want from an energy supplier?
Gary Muncaster, Managing Director, - Populus 

Understanding customers: customer segmentation to help understand customer behaviour
Steve Kaye, Head of Innovation - Anglian Water 

Delivering digital approaches to smarter, more engaging customer experiences in utilities
Paul Matthews, Strategic Account Director - Pitney Bowes Software
Kaustubh Varde, Senior Business Development Manager EMEA - Espire Infolabs

 

 

DAY 2 

DISRUPTING ENGAGEMENT CUTTING OUT THE TRADITIONAL UTILITY



How reforming the ‘Supplier Hub Model’ will disrupt competition
Neil Barnes, Associate Partner - Ofgem 

Local Authorities and customer engagement
Matthew Rhodes, Independent Consultant, and Chair - Energy Capital, West Midlands 

Heat networks – and customers
Ian Allan, Head of Research and Development - Switch2 

 

OPPORTUNITIES PRESENTED BY SMART METERS AND THE CONNECTED HOME

Smart Meter Data – A Platform for Innovation
Aimee Betts-Charalambous, Smart Meter Technology Policy Lead - BEIS

The Connected Customer: driving the change, enabled by technology
Neil Pennington, Founder - Pennovate

Bringing together virtual power plant technology and innovative energy supply models to unlock value from energy storage and flexible loads
Toby Ferenczi, Director of Strategy - OVO VCharge

 

TURNING CHALLENGES INTO OPPORTUNITIES - COMPLAINT RESOLUTION AND BAD DEBT

Identifying the opportunities presented by customer challenges – lessons from outside the sector
Nicola Eaton Sawford, Director of Everything - Customer Whisperers 

Understanding the debt landscape and identifying vulnerable customers in the context of rising costs, and policy changes
Deven Ghelani, Director - Policy in Practice 

Assessing the risk with new and existing customers
Michelle Atkinson, Head of Income Domestic Retail - United Utilities 

Case study: good customer resolution
James Walker, Founder and CEO - Resolver 

Turning discontent into loyalty through great customer service
Ben Sims, Energy Industry Specialist - Freshworks

 

TRANSFORMING CUSTOMER SERVICE FOR WATER COMPANIES

Understanding the intentions of C-MeX
Jasminder Oberoi, ‎Principal, Strategy and Policy - Ofwat 

Understanding and delivering on customer expectations
Tony Smith, Chief Executive - Consumer Council for Water 

Getting customer strategy and communications right
Alun Shurmer, Director of Commutations and Customer Strategy - Welsh Water

 

NETWORK THEATRE

NETWORK THEATRE

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DAY 1

RIIO: LEARNING FROM RIIO1 AND MOVING TOWARDS RIIO2



Disruption closing view: is RIIO fit for purpose and reflections on the Helm Review
Laura Sandys, Chief Executive - Challenging Ideas

Examining the intentions of RIIO2
Jonathan Brearley, Executive Director, Systems & Networks - Ofgem 

What the networks want from RIIO2
Sul Alli, Director of Strategy - UK Power Networks 

Reverse engineering: Adapting approaches to RIIO2 to reflect the learnings of RIIO1
Steven Edwards, Director of Regulation and Commercial - Wales and West Utilities

 

FOSTERING INNOVATION

A view across the innovation landscape
John Scott, Director - Chiltern Power 

Combined innovation strategy
Electricity: Geoff Murphy, Lead Engineer, Commercial & Innovation Team - SPEN
Gas: Huw Sullivan, Innovation Delivery Manager - Cadent

Multivector innovation
Professor Jianzhong Wu, Professor of Multi Vector Energy Systems - Cardiff University 

Making innovation business as usual
Denise Massey, Chief Executive - Energy Innovation Centre

 

DECARBONISING HEAT

The role of hydrogen in decarbonizing heat – demonstrator update
Keith McLean, Founder and Managing Director - Providence Policy 

The Freedom Project: hybrid heating trials
Oliver Lancaster, Future Energy Project Manager, Wales & West Utilities
Ian Rose, Professional Services Director - PassivSystems 

The future of low carbon gas production
Mitya Pearson, Manager - Carbon Connect 

Decarbonisation strategies for process heat – learnings from UK gas distribution networks
Stefan Romocki, Founder and Managing Director - ProHeat Systems 

 

THE ROLE OF TRANSPORT IN THE ENERGY SYSTEM

The outlook for low carbon transport
Steve Carroll, Head of Transport - Cenex 

Case study: Electric Nation
Mike Potter, Managing Director - Drive Electric

Gas for fuel
Mike Foster, Chief Executive - Energy and Utilities Alliance 

Routes to scaling EV charging infrastructure
Laura Morris, Opportunity Manager - National Grid Ventures

 

FPSA - THE VIEWS ARE GETTING BETTER, BUT ARE WE NEAR THE TOP YET?

Dusting off the crystal ball
Duncan Botting, Managing Director, Global Smart Transformation and Lead of Enabling Frameworks work stream - FPSA 

FPSA3 - headlines from recent learning
Olivia Carpenter, Senior Consultant – Technical - Ricardo 

Enabling Frameworks - moving from concept towards reality
Robert Hull, Director - Riverswan Energy Advisory

The sector's greatest redesign challenge - is consumer centric
Linda Chandler, Founder - Hyperlocal Cities 

 

 

DAY 2

SMART METERS AND SMART GRIDS - THE CHALLENGES AND OPPORTUNITIES FOR NETWORKS



What do smart meters and demand side response mean for the relationship between networks, suppliers and customers
Stewart Reid, Head of DSO and Innovation - SSEN

Where are the benefits for DNOs in the smart meter programme?
Paul Abreu, Business Lead, Smart Meter Programme - ENA

Delivering the infrastructure for mass roll out of SMETS 2
Fabienne Dischamps - DCC

Translating the data from smart meters into benefits for networks
Fiona Fulton - Scottish Power Energy Networks 

 

EMBRACING DISRUPTION: TOWARDS A FLEXIBLE ENERGY SYSTEM

What does the Smart Systems Consultation mean for networks
Will Broad, Head of Smart Energy - BEIS 

The journey for networks to achieve flexibility
Scott Mathieson, Network Planning and Regulation Director - SP Energy Networks 

Exploring the barriers and opportunities presented by storage
Paul Bircham, Commercial Strategy & Support Director - Electricity North West

Exploring the barriers and opportunities presented by storage
Chris Clarke, Director of Asset Management - Wales & West Utilities

 

DATA, DISRUPTION AND THE DIGITAL NETWORK

What does smart management of the network mean for energy consumers
Jim Scott, Co-Founder and Chief Product Officer - Grid Edge

How do we overlay ‘smart’ - what are the opportunities and challenges
Linda Chandler, Founder - Hyperlocal Cities

Enabling effective implementation of smart: how open should data be?
David Beardmore, Commercial Director - Open Data Institute

Understanding the challenges presented by cyber security
Emma Harrison, Head of Systems Integration - Energy Systems Catapult 

 

DNO TO DSO - DELIVERING THE FUTURE POWER SYSTEM

The open networks project and the DSO work stream
Randolph Brazier, Head of Innovation and Development - ENA

DNO-DSO strategies
Paul Bircham, Commercial Strategy and Support Director - Electricity North West 

Alternative models – is this the right approach?
Catherine Mitchell - IGOV 

Evolving electricity networks with grid edge intelligence
Colin Gault, Head of Products - Smarter Grid Solutions

 

WATER WHOLESALE THEATRE

WATER WHOLESALE THEATRE

DAY 1

TACKLING LEAKAGE

Improving outcomes: Ofwat's challenges to companies on leakage for PR19
Jon Ashley, Director of Customer Engagement and Outcomes - Ofwat

Severn Trent’s Hackathon - identifying insights and trends to tackle leakage
Rose Jolly, Innovation Manager - Exploitation & Governance - Severn Trent

Case study
Steve Kaye, Head of Innovation - Anglian Water

Leakage hot-spot detection for reducing water loss and improving water networks efficiency
Slavco Velickov, Global Water Industry Sales Director - Bentley Systems
Ruth Clarke, Senior Water Industry Sales Executive Europe - Bentley Systems

 

CAPITAL DELIVERY: LESSONS LEARNT - ALLIANCES AND PARTNERSHIPS

Capital delivery: lessons learnt – alliances and partnerships
Andrew Page, Head of Contract Management - Anglian Water
David Ward, Director of IMR and Head of Water Networks - Anglian Water
James Crompton, Programme Area Manager - Anglian Water
Terry Muckian, Utilities Operation Director - Skanska

 

HOW TO ACHIEVE 20% OPERATIONAL SAVINGS

Saving energy: Energy Management Systems
Chris Evans, Energy Efficiency Manager - Anglian Water 

Using senor technology to make operational savings
Drew Ritchie, Managing Director Wholesale Operations - Affinity Water

 

BIO-RESOURCES AND THE CIRCULAR ECONOMY 

Thames Water advanced energy recovery plant
Aurelien Perrault, Commissioning Manager - Thames Water 

Gasification, research to commercialisation
Jon Brigg, Manager of Innovation - Yorkshire Water 

 

TACKLING UNFLUSHABLES IN THE SEWER NETWORK

Tackling unflushables in the sewer network - a collaborative approach
Rachel Dyson - Anglian Water, Water UK Unflushables Group 

Preventing FOG entering their network from food premises
Dr Nick Mills, Head of Asset Performance - Southern Water
Elvira Gabos, FOG & Unflushables Manager - Southern Water

Banning FOG and unflushables through legislation
David Gibbons, Head of Knowledge & UK Country Manager - Swift Comply

 

 

DAY 2 

RESILIENCE AND ASSET HEALTH

Putting asset health at the heart of decision making – measuring, monitoring and mitigating
Colin Green, Director of Analytics - Ofwat

What does asset health mean for below the ground infrastructure
Mark Kowalski - WRC

Providing resilient drainage assets for our customers
Tony Harrington, Director of Environment - Welsh Water

Drought resilience
Jean Spencer, Director - Strategic Growth and Resilience - Anglian Water 

 

DATA AND DISRUPTION IN UK WATER

Prescriptive analytics
Steve George, Associate Director - BMA

Predictive Analytics: bringing large data sets to predict and manage problems
Richard Moore, Analytics and Insight Manager - Anglian Water

Delivering operational improvements from improved data insight
Nick Rutherford, Programme Director - Bristol Water 

Big data and social media
Pete Daykin, Director - Daykin and Storey 

 

CATCHMENT THINKING: PARTNERSHIPS AND FINANCING 

‘EnTrade’: collaborating to deliver better environmental outcomes
Guy Thompson, Managing Director - EnTrade

Taking a Natural Capital approach 
Liz Barber, Group Director of Finance and Regulation - Yorkshire Water

Applying an integrated approach to managing catchment challenges
Dr Claire Deasy, Strategic Planning - Northumbrian Water

Integrated catchment management 
Simon Clarke, Senior Consultant - WRC 

 

EMBRACING INNOVATION: SUCCESSFUL TECHNOLOGY ADOPTION STRATEGIES

The user’s experience – successful adoption strategies
Steve Kaye, Head of Innovation - Anglian Water

The investor's perspective
Henri Lambert, Founding Partner - Apsara Capital LLP 

The innovator’s (technology company’s) perspective – a roadmap for taking products to market
Philip Briscoe, COO - Rezatec

 

INNOVATION THEATRE

INNOVATION THEATRE

DAY 1 

EIC: BIG ENERGY PITCH

What happens next? Exploring future trends in the energy industry
Ian Cooper, Innovation Lead - Opportunities and Bids - UK Power Networks

Operational Technology Disruption - an Open Source Approach
Thomas Olsen, Founder and Director - Lagoni Engineering 

Accelerating the transition to a ''Platformed Digital Utility'' whilst staying relevant and competitive during the transition to Energy 4.0
Andrew Lund, Chief Revenue Officer - Greenbird Integration Technology AS

High-resolution, big data, grid power monitoring
Clarke Simmons, Managing Director - Neuville Grid Data

 

SP ENERGY NETWORKS: OPEN INNOVATION WORKSHOP

Open Innovation
Andrew McDiarmid, Project Engineer - SP Energy Networks
Eric Brunger, Senior Innovation Analyst - SP Energy Networks

 

NATIONAL GRID: GAS TRANSMISSION INNOVATION CHALLENGE

Gas Transmission Innovation Challenge
Tony Nixon, Head of Gas Regulation - National Grid

 

ISLE: THE BIG WATER PITCH

Pitch 1: Rezatec
Philip Briscoe, COO - Rezatec

Pitch 2: BioCleaner
Tony Zamudio, Technical Engineer - Biocleaner Inc.

Pitch 3: EcoUSA
Michael Mangham, President - EcoUSA

Pitch 4: Probiosphère Inc
Pierre Naider Fanfan, President & CEO - Probiosphere Inc.

Pitch 5: Tecta-PDS
Patrick Wolfe, Regional Director - Tecta-PDS

 

ISLE: TECH TALKS

Technology out of this world: Preventing infrastructure failure with geospatial data
Philip Briscoe, COO - Rezatec

Leading edge but market failure? How to make novel water technologies a commercial success
Dr Reinhard Hübner, Investment Manager - SKion GbmH

Real-time decision making and virtual intelligence in water and wastewater facilities
Thouheed Abdul Gaffoor, CEO and Co-founder - Emagin

Volute: Direct dewatering of surplus activated sludge from an aeration basin to sludge cake in a single process stage
Robert Mannion, Director - Evergreen Water Solutions

Immersing a level sensor in water or slurry improves accuracy and reliability. How?
Trevor Pearson, Business Development Manager - Gill Sensors
Simon Foulser, Product Manager - Gill Sensors

 

DAY 2

ISLE: THE BIG WATER PITCH

Pitch 1: Emagin
Thouheed Abdul Gaffoor, CEO and co-founder - Emagin

Pitch 2: Concrete Canvas
Gavin Adams, Technical Sales - Concrete Canvas

Pitch 3: Swan Systems
Ivor Gaylard, Founding Director - SWAN Systems

Pitch 4: Next Filtration
Ray Taylor, Chief Technology Officer - Next Filtration

Pitch 5: Gill Sensors
Trevor Pearson, Business Development Manager, Gill Sensors
Simon Foulser, Product Manager - Gill Sensors

Pitch 6: Evergreen Engineering
Robert Mannion, Director - Evergreen Water Solutions Ltd

 

ISLE: TECH TALKS

An automated, rapid microbial solution for both regulatory compliance AND on-site early-warning indicative testing. The best of both worlds, all in one technology
Patrick Wolfe, Regional Director - Tecta PDS

Bioremediation made easy, imagine the possibilities
Tony Zamudio, Technical Engineer - Biocleaner Inc.

Superoxide: The cleanest, most versatile water cleaning technology that no one knows about
Michael Mangham, President - EcoUSA

Bringing the focus back on biology in biological wastewater treatment plants
Pierre Fanfan, CEO - Probiosphere Inc

Thinking outside of the boundary box
Wez Little, Innovations Director - Synthotech

 

NATIONAL GRID: GAS TRANSMISSION INNOVATION CHALLENGE

Gas Transmission Innovation Challenge
Anthony Green, Head of Network Engineering - National Grid

 

EIC: BIG ENERGY PITCH

Transient fault detection in distribution networks
Brian Lasslett, CEO - Powerline Technologies Ltd

Saving energy by making old assets smart with Artificial Intelligence - an application example from the gas industry
Stefan Romocki, Founder & Managing Director - ProHeat Systems Ltd

Two high-tech energy saving products
Mark McGavin, Managing Director - Energy Effective

 

STREETWORKS THEATRE

STREETWORKS THEATRE

DAY 1

STANDARDS AND POLICY UPDATE

Standards and Policy Update
David Latham, Highway Policy and Inspections Manager - Kent County Council and Chair HAUC UK

Standards and Policy Update
Samantha Brothwell, Policy Manager & Strategy and Risk Director - Streetworks UK

 

WHAT SHOULD STREETWORKS LOOK LIKE IN 20 YEARS' TIME?

Robotic autonomous systems: pipe inspection and rehabilitation
Joby Boxall, Water Twenty65 - Sheffield University 

Self repairing cities
Michael Cook, Transformation Director - Kier

PAS 128 and 256: specification for underground utility detection, verification and location
Marc Hobell - Pitney Bowes Chair ICE Geospatial Engineering Panel

 

WHAT IS THE REAL CAUSE OF CONGESTION?

What is the true relationship of Streetworks to traffic congestion?
James Harris, Managing Director - Elgin

The road user's perspective
Steve Gooding, Director - RAC

Best practice approach for minimisation of congestion
Tony Hemingway, Network Monitoring Manager GMRAPS - Transport for Greater Manchester

What is the cost of congestion?
David Latham, Highway Policy and Inspections Manager - Kent County Council and Chair HAUC UK

 

MAPPING AND ASSESSING THE UNDERWORLD

Assessing and mapping the underworld: understanding the challenges and what the research tells us
Dr Nicole Metje - University of Birmingham

Detecting and assessing the conditions of buried assets
George Tuckwell, Director of Geoscience and Engineering - RSK

Creating and integrated city data system above and below ground
Stephanie Bricker, Team leader - Urban Geoscience - British Geological Survey

 

DAY 2

DELIVERING THE INFRASTRUCTURE OF THE FUTURE

Charging infrastructure: pre-planning and streetworks
Giorgio Parolini, Infrastructure Policy & Delivery Adviser - Office for Low Emission Vehicles

The role of streetworks in a tale of two cities
Dr Lewis Makana, Research Fellow - University of Birmingham

A whole systems approach
Phil Proctor, Energy Operations Manager - Costain

 

WORKSHOP: INNOVATION IN STREETWORKS

Innovation in cable removal
John Fitzgerald, Senior Operations Manager - JSM Group
Mike Fairhurst, Technical Manager - JSM Group

Data drives infrastructure
Carsten Roensdorf - OS

Innovation in reinstatement – reinstatement calculator
Daniel O’Mara, Director - Street Works & Quality Compliance - Stanmore Quality Surfacing

 

CO-ORDINATION IN STREETWORKS WORKSHOP

Case study: Streetworks Planning Portal
Alistair Gavins, Operational Contract Manager - Yorkshire Water

Case study: award winning project: customer communication in Hatton Garden - Eight20 alliance with Thames Water
Neil Hancock, Project Manager SMBJV - Balfour Beatty

Case study: award winning project: best co-ordinated works - FINDIT: not just mapping-measuring
George Tuckwell, Director Geoscience and Engineering - RSK

Testimonials

  • The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!
    Jacob Tompkins OBE
    Managing Director, Waterwise
  • A great two days of showcasing innovation
    UWL17 attendee

 

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