2019 AGENDA

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2019 AGENDA

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09:00
  1. Keynote Theatre
    120 mins
    • Keynote

    What does a utility fit for the 21st century look like? This session will address questions around how the utilities are changing and adopting new business models in order to ensure their survival and set the foundations for them to flourish. It will ask how utilities can transition from their 19th century roots and institutionalised in the old way of thinking, to a more dynamic and flexible business.

09:45
  1. Innovation Theatre
    90 mins
    • Innovation Zone

    The Big Energy Pitch 2019 will see SMEs pitching their latest innovations and technologies to an expert panel of judges from the industry.  

    In keeping with the overarching theme of Utility Week, the focus will be on innovative solutions that can facilitate the transition into a smarter, more flexible energy system. The judges will be looking for technologies that benefit industry, consumers and the environment by accelerating decentralisation, decarbonisation and digitalisation.

    In each one-hour session 3 SMEs will present their innovations to an expert judging panel who will carefully consider each pitch and quiz the candidates.  The audience and judging panel will then vote for the winning innovation.

     

    Chair: Matthieu Michel, Head of Delivery, Energy Innovation Centre

               Denise Massey, Managing Director, Energy Innovation Centre

  2. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    What does a fair energy market look like? This session will address questions around market access, transparency, market power, new technologies, pricing strategies and the ability to innovate, rather than just who pays what price for energy. It will ask, how can we transition to a culture of fairness and trust whilst continuing the drive to a low carbon, secure energy system?

     

    Chair: Sharon Darcy, Director, Sustainability First

  3. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    In a world where technology, data and digital are changing the way utilities interact with customers, how can utilities truly embrace and adopt new and innovative approaches? This seminar will explore new and emerging technologies which are shaping and enhancing customer experience, and meeting growing customer expectations.

     

    Chair: Nicola Eaton Sawford, Director of Everything, Customer Whisperers 

10:00
  1. Streetworks Theatre
    15 mins
    • Streetworks

    How the street works industry can meet the challenges of delivering future infrastructure

    Clive Bairsto, chief executive of Street Works UK

  2. Network Theatre
    75 mins
    • Networks

    As the UK’s power networks get to grips with a very different future, they are looking at how the DSO business model will work in practice. The Energy Networks Association is leading the Open Networks Project to explore implications of the DSO model, while the Future Power System Architecture project is looking even further ahead. This session will explore the latest thinking from both projects, and ask what it means for network leaders today.

    Chair: Farina Farrier, ENA and chair, Open Networks Project

10:30
  1. Streetworks Theatre
    75 mins
    • Streetworks

    As demands on the industry grow, companies must consider new and innovative solutions to continue to deliver effective works. This session will consider the challenges to delivering innovation and share case studies from companies and teams which have risen to challenge.

    Chair: Samantha Brothwell, Western Power Distribution

11:15
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Following one of the hottest summers on record, how can water companies prepare for future water shortages? This session will explore resilience and investment strategies and long-term behavioural change approaches when preparing for drought and water stress.

     

    Chair: Paul Hickey, Deputy Director – Water Resources, Environment Agency

11:30
  1. Keynote Theatre
    75 mins
    • Keynote

    Key to any business transition is the adoption of new ways of thinking and operating. This session will examine the potential of some key technologies, such as machine learning and AI, as well as assessing the impact they have already made on the utilities. Rounding this off will be an outside-in case study on how a large, traditional business can evolve rapidly, cementing its place at the centre of a much bigger market as a result.

  2. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Fuel poverty is a fact of life for 2.5 million households across England. Too many people are forced to make unacceptable choices between ‘heating or eating’.  The latest phase of the government’s £6bn domestic energy efficiency scheme ECO is being upgraded to refocus on ‘affordable warmth’, targeted at households that officially qualify as fuel poor. In this context how can energy suppliers help the most vulnerable of customers out of fuel poverty?

     

    Chair: Denise Chevin, Acting Content Director, Utility Week

  3. Innovation Theatre
    90 mins
    • Innovation Zone
    • Gas Innovation Showcase

    The gas network is at the heart of Great Britain’s energy system. It plays a vital role in transporting energy to consumers securely and cost-effectively. It’s also flexible and can adapt to support the decarbonisation of heat, transport and energy towards 2050 and beyond. So, as the nation’s energy mix changes, what does the future hold for gas? How will technology, policy and customer demands evolve, and what does that mean for network innovation?

    This session will feature some of the key projects underway within the Gas Networks, with a follow-on Q&A and an opportunity to meet the speakers at the Gas Innovation Showcase Stand, Stand F2

     

    Chair introduction: Matt Hindle

11:45
  1. Network Theatre
    75 mins
    • Networks

    With the UK widely thought to be approaching the tipping point for the mass take up of electric vehicles, the energy networks are poised for the once-in-a-generation rollout of new infrastructure to support charging, with all the investment and innovation that will entail. Meanwhile, new solutions for low-carbon transport are emerging from the gas sector, as well. This session will explore the latest thinking on the decarbonisation of transport and ask, are networks ready?

    Chair: Alec Peachey, Editor, Network

12:15
  1. Streetworks Theatre
    60 mins
    • Streetworks

    Street Manager has the potential to shape the industry and how it works for years to come. This session will update attendees on progress made to date and be an opportunity to question the team at the heart of developing and delivering the project.

  2. 60 mins

    Street Manager has the potential to shape the industry and how it works for years to come. This session will update attendees on progress made to date and be an opportunity to question the team at the heart of developing and delivering the project.

12:45
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Digital thinking in the design and build of assets has advanced in the water sector through the use of Building Information Modelling (BIM), but the digital approach to real-time, easily updated shared information has yet to permeate into asset management and day-to-day operations. How can utilities bring about this next level of BIM and how can contractors and the supply chain help them to do so?

     

    Chair: Robin Hackett, Deputy Editor, WWT

13:15
  1. Keynote Theatre
    75 mins
    • Keynote

    When the energy companies were privatised in the early 90s, the drive to increase the number of suppliers in recent years, as well as the opening up of the non-domestic water market to retail competition, the aim was to improve customer service and to slash costs. However, energy companies are fighting a tide of negative perception and increasing complaints, whilst the water retailers are still finding their feet. As a result, Utility Week is asking: Has competition failed customer service?

  2. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Energy retailers are preparing for the mass take up of electric vehicles with the roll out of new tariffs and storage solutions. But when will the tipping point come? And how can the industry prepare for the adoption of EVs and the central role they will play in the energy transition? This session will explore what EVs mean for customers and their relationship with energy and energy suppliers.

     

    Chair: TBC

13:30
  1. Network Theatre
    75 mins
    • Networks
    • Gas Innovation Showcase

    As an industry we have committed to minimise the risks associated with operating the gas network for our stakeholders and society. Our shared aim is to ensure the provision of a safe network in compliance with Health and Safety Executive (HSE) standards and improve asset knowledge. In addition, cyber and information security are increasingly crucial issues as we move towards a smart energy future with more connectivity. These changes mean that the way we protect our networks must change too. 

    This session will feature some of the key projects underway within the Gas Networks, with a follow-on Q&A and an opportunity to meet the speakers at the Gas Innovation Showcase Stand, Stand F2.

     

  2. Innovation Theatre
    60 mins
    • Innovation Zone

    The Isle Innovation Competition will feature exciting and innovative technologies from within the Innovation Pavilion. This high-octane competition will see these companies pitch for 5 minutes in front of a panel of distinguished industry judges. The winner will receive an award along with the accolade of having been the most innovative technology at the Innovation Pavilion.

     

    Chair: Stuart Moss, European MD, Isle          

14:15
  1. Water Wholesale Theatre
    75 mins
    • Water
  2. Streetworks Theatre
    60 mins
    • Streetworks

    Panel discussion.

    The UK’s road network remains crucial for commuters. In this context, delivering effective maintenance and reinstatement works will continue to be high on the agenda of policy makers, local authorities and the street works sector. This panel session will discuss the effectiveness of the current system and what changes should be adopted to ensure high quality reinstatements are delivered first time around.

  3. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Future details to follow

     

    Chair: Tony Conway

14:40
  1. Innovation Theatre
    60 mins
    • Innovation Zone

     “If the challenge exists, so must the solution”.

    This session will see innovative technologies talk in more detail about challenges within the water sector and the solutions they can bring to the table. Each TechTalk will feature a different problem, innovative technology and speaker so you’re bound to walk away with more knowledge and understanding after the session.          

                                                                                        

    Chair: Stuart Moss, European MD, Isle
15:00
  1. 75 mins
    • Keynote

    With the utilities eager to change themselves and the way they work, clarity is required about what they are transitioning to. Is the historical way of thinking of just being a commodity provider being replaced with that of a service provider? And what do the social responsibilities for these companies look like in the coming decades? This session examines what the future of customer service, and therefore of the utilities, looks like for the rest of this century. 

  2. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    The long anticipated price cap came into effect on 1st January 2019 – a historic market intervention, initially capping typical standard variable tariffs for dual-fuel customers at £1,137.  How have energy companies fared and how have customers responded in the first six months – what have been the impacts, challenges and unintended consequences; what has it done for customer engagement and switching; and has it tackled the market issues it was created to address? 

     

    Chair: Suzanne Heneghan, Acting Editor, Utility Week

15:15
  1. Network Theatre
    75 mins
    • Networks

    The UK government has a 2050 target to reduce carbon emissions by 80% on 1990 levels. Heating and cooling homes accounts for half of all energy consumption and a third of carbon emissions, with 80% of homes using natural gas for heating. This session will explore the latest thinking and alternative approaches for low carbon heat, asking what are the alternatives and technologies, what might they cost, what standards and business models will be viable, and how will these be integrated and delivered at scale to deliver a heat transition?

    Chair: Keith MacLean, Managing Director, Providence Policy

15:45
  1. Streetworks Theatre
    60 mins
    • Streetworks

    Panel discussion.

    As lane rental schemes are developed through 2019, policymakers and industry must identify when they and how schemes will be most effective. This session will explore when lane rental schemes can be beneficial for local communities and how to ensure they are effectively managed.

    Chair: Street Works UK

  2. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Many water companies have set goals in their PR19 business plans to reduce pollution incidents, large and small, from their assets, while others are working to reduce background pollution from customer properties stemming from misconnections. How ambitious can water utilities be in this work, and what help do they need to succeed?

    Chair: James Brockett, Group Technical Editor, WWT

16:00
  1. Innovation Theatre
    45 mins
    • Innovation Zone
    • Gas Innovation Showcase

    Britain’s gas network has been serving customers since the Victorian age, and continues to evolve to meet new reliability and maintenance challenges. For example, we must deal with the effects of ageing assets and examine the potential of new materials to transform the way we operate. As smart systems are increasingly adopted, how should our network management adapt to a digital future? And how can gas and electricity networks work more closely to improve reliability and maintenance?

    This session will feature some of the key projects underway within the Gas Networks, with a follow-on Q&A and an opportunity to meet the speakers at the Gas Innovation Showcase Stand, Stand F2

     

    Chair: TBC

09:45
  1. 75 mins
    • Keynote

    Change is essential. Without it, businesses will die. This session will give an outside-in example of an industrial revolution that is underway, and then look at how utilities need to adopt and utilise the latest technological think to successfully make the jump to becoming a digital business.

  2. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    The effective handling and resolution of complaints to the satisfaction of customers is a key component of a well-functioning market and a priority for the energy sector. However reported levels of satisfaction remain low. How can industry drive up standards and improve satisfaction? Is the current complaints journey fit for purpose? What can we learn from other industries?

    Chair: TBC

  3. Innovation Theatre
    60 mins
    • Innovation Zone

    The Isle Innovation Competition will feature exciting and innovative technologies from within the Innovation Pavilion. This high-octane competition will see these companies pitch for 5 minutes in front of a panel of distinguished industry judges. The winner will receive an award along with the accolade of having been the most innovative technology at the Innovation Pavilion.

     

    Chair: Ben Tam, UK MD, Isle             

  4. Network Theatre
    75 mins
    • Networks
    • Gas Innovation Showcase

    The gas network is at the heart of Great Britain’s energy system. It plays a vital role in transporting energy to consumers securely and cost-effectively. It’s also flexible and can adapt to support the decarbonisation of heat, transport and energy towards 2050 and beyond. So, as the nation’s energy mix changes, what does the future hold for gas? How will technology, policy and customer demands evolve, and what does that mean for network innovation? 

    This session will feature some of the key projects underway within the Gas Networks, with a follow-on Q&A and an opportunity to meet the speakers at the Gas Innovation Showcase Stand, Stand F2.

    Chair introduction: Matt Hindle

10:00
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    There is growing momentum in the water and wastewater industry for project design which incorporates modular, standardised asset components. This allows for off-site assembly while minimising build time, saving money and reducing health and safety risk, customer disruption, and uncertainty. However this type of ‘factory thinking’ requires water companies, their contractors and the supply chain to work together on product standardisation. What can be done to make this a reality?

     

    Chair: James Brockett, Editor, WWT

  2. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    There is growing momentum in the water and wastewater industry for project design which incorporates modular, standardised asset components. This allows for off-site assembly while minimising build time, saving money and reducing health and safety risk, customer disruption, and uncertainty. However this type of 'factory thinking’ requires water companies, their contractors and the supply chain to work together on product standardisation. What can be done to make this a reality?

    Chair: James Brockett, group technical editor, Faversham House

10:55
  1. Innovation Theatre
    60 mins
    • Innovation Zone

    “If the challenge exists, so must the solution”.

    This session will see innovative technologies talk in more detail about challenges within the water sector and the solutions they can bring to the table. Each TechTalk will feature a different problem, innovative technology and speaker so you’re bound to walk away with more knowledge and understanding after the session.  

     

    Chair: Ben Tam, UK MD, Isle

11:15
  1. Streetworks Theatre
    75 mins
    • Streetworks

    5 – 10 minute presentations with opportunities for questions.

    As the industry conducts more work and has greater level of assets and information to consider, companies need new and improved ways of managing their assets. This session will set out new techniques which can help the industry and give attendees the opportunity to question presenters in detail.

11:20
  1. 75 mins
    • Keynote
    With the explosion of digital data, 21st century businesses need to be able to use it to their, and their customers’ benefit. Old businesses will change; new digital businesses will emerge; and the internet of things, and connected homes and cities are being developed to exploit this data to its fullest. This is the smart revolution.
  2. Network Theatre
    80 mins
    • Networks

    With the changing nature of generation and consumption, flexibility in the energy network has become a 'must have’ solution. But how what will it take to make it happen, and how can the industry create new business models and foster the innovation required to deliver transition? This session will explore the growing role of storage and demand-side response in facilitating flexibility.

    Chair: John Scott, Director, Chiltern Power

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Does the current regulatory structure present any barriers to innovation? How do structures need to evolve to take into account changes in technology and business models? Who should be regulated and by whom? How do we ensure customers remain protected and have access to effective redress where necessary?

     

    Chair: Suzanne Heneghan, Acting Editor, Utility Week

11:30
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    With the need for the UK to build more houses, regulators are keen to ensure water companies are doing their part in supporting new developments - hence the new measure of developer experience (D-MeX) introduced as part of PR19. This session will explore how water companies can provide a better service to developers, and how the regulator will measure it.

     

    Chair: James Brockett, Group Technical Director, WWT

12:10
  1. Innovation Theatre
    60 mins
    • Gas Innovation Showcase

    The gas distribution network is complex and has a 200-year history. The Iron Mains Risk Reduction Programme began in 2002 and has accelerated work to replace old mains with polyethylene plastic (PE). It is a huge task.  However, under current plans, parts of the network will remain metallic after this programme finishes in 2032. We need repair technologies that can solve issues with legacy metallic pipe on the distribution and transmission networks. Alongside this, the technology used must also be able to repair new plastic in an efficient and cost-effective way, causing as little disruption as possible.

    This session will feature some of the key projects underway within the Gas Networks, with a follow-on Q&A and an opportunity to meet the speakers at the Gas Innovation Showcase Stand, Stand F2

  2. Innovation Theatre
    60 mins
    • Innovation Zone
    • Gas Innovation Showcase

    The gas distribution network is complex and has a 200-year history. The Iron Mains Risk Reduction Programme began in 2002 and has accelerated work to replace old mains with polyethylene plastic (PE). It is a huge task.  However, under current plans, parts of the network will remain metallic after this programme finishes in 2032. We need repair technologies that can solve issues with legacy metallic pipe on the distribution and transmission networks. Alongside this, the technology we use must also be able to repair new plastic in an efficient and cost-effective way, causing as little disruption as possible.

    This session will feature some of the key projects underway within the Gas Networks, with a follow-on Q&A and an opportunity to meet the speakers at the Gas Innovation Showcase Stand, Stand F2

12:55
  1. Keynote Theatre
    75 mins
    • Keynote

    The government has placed the low-carbon economy at the heart of the UK’s industrial strategy. This need to cut carbon is driven by the need to limit the potentially disastrous impacts of climate change, not only on our country, but globally. A key plank in this strategy is cutting the emissions coming from the transport sector, an area which up until recently has been a carbon laggard. However, attitudes are rapidly shifting gear, and green solutions are springing up and there are aims for ambitious adoption. This session will ask "will the low carbon transport transition be hamstrung by the energy system?”

  2. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    With the 2020 deadline just months away, how has the smart meter rollout performed? How many smart meters have actually been installed, and what comes after the rollout? This session will look forward, asking how smart meters are changing customer behaviour, and exploring whether retailers are getting the maximum benefit from the information now available to them?

     

    Chair: Denise Chevin, Acting Content Director, Utility Week

  3. Network Theatre
    80 mins
    • Networks

    The digitisation of networks and assets is making huge volumes of data available to operators which, with the help of analytics, could enable transformations in efficiency, performance and cost reductions. Digital twins are creating opportunities for infrastructure providers to better understand their assets - and discussions have started about the creation of a UK wide digital twin, updated in real time. What could this mean for new and existing assets? And with greater collaboration and shared open data, what are the opportunities and challenges ahead?

    Chair: Alec Peachey, Editor, Network

13:00
  1. Streetworks Theatre
    75 mins
    • Streetworks

    With the Scottish government introducing a new Bill on transport in Scotland, the street works industry faces new policies to adapt to and requirements to meet. This panel session will include a discussion on the new components of the Bill and how industry can engage with changes to deliver better works.

    Chair: Street Works UK

  2. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Ofwat has laid down the gauntlet to water companies, demanding they cut leakage by at least 15% in the next regulatory period. Environment secretary Michael Gove has gone even further, demand reductions of 50% by 2050. Allied to this is a greater focus on water efficiency measures, seeking to drive down customer consumption per capita by clamping down on water wastage and customer-side leakage. This session will examine how technology and data can help meet these challenging targets, and ask, what has been achieved so far?

     

    Chair: Dene Marshallsay, Director, Artesia Consulting 

13:30
  1. Innovation Theatre
    90 mins
    • Innovation Zone

    The Big Energy Pitch 2019 will see SMEs pitching their latest innovations and technologies to an expert panel of judges from the industry.  

    In keeping with the overarching theme of Utility Week, the focus will be on innovative solutions that can facilitate the transition into a smarter, more flexible energy system. The judges will be looking for technologies that benefit industry, consumers and the environment by accelerating decentralisation, decarbonisation and digitalisation.

    In each one-hour session 3 SMEs will present their innovations to an expert judging panel who will carefully consider each pitch and quiz the candidates.  The audience and judging panel will then vote for the winning innovation.

     

    Chair: Matthieu Michel, Head of Delivery, Energy Innovation Centre

              Denise Massey, Managing Director, Energy Innovation Centre

     

     

14:30
  1. Keynote Theatre
    75 mins
    • Keynote

    With low carbon change being driven on a number of fronts, the utilisation of new and different fuel and power sources, and keeping carbon emissions tumbling, is vital.

    Plus, they all present a variety of different challenges and opportunities. For example, will electric vehicles – both battery and potentially hydrogen based – offer a ‘mobile energy grid’ allowing the system operator another tool to balance the grid? What impact will hydrogen have on the existing gas networks? And will gas get another lease of life powering HGVs? This session delves further into the energy transition to examine these questions further.

  2. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Customers’ relationship with the energy they consume is changing. The old top-down models of distribution are disappearing, and many customers are taking a more active role in generating and storing their own energy. Community energy companies and models are on the rise. What does this mean for the UK’s energy market, and how do traditional retailers need to adapt in response?

     

    Chair: Denise Chevin, Acting Content Director, Utility Week

  3. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Following the 'Beast from the East’ there has been unprecedented focus on water companies’ ability to deal with the impact of extreme weather. How can they improve their handling of bursts and interruptions to supply and better prepare for extreme weather conditions? Where should resilience strategies and investment be focused and what role will smart technology play?

     

    Chair: Karen Light, Director of Client Solutions, WRc 

  4. Network Theatre
    75 mins
    • Networks

    Ofgem wants companies to put stakeholder needs at the heart of their business, so that companies’ plans align with consumer needs in a rapidly changing world. RIIO-2 will be underpinned by stakeholder engagement, but what does this mean in practice, and what will engagement models look like?

    Chair: Maxine Frerk, Director, Grid Edge Policy and Chair, SGN's Customer Engagement Group

14:45
  1. Streetworks Theatre
    60 mins
    • Streetworks

    With the level and scale of works being conducted, effective communication with consumers and businesses has never been more important. This workshop will see operatives in the industry explain the communication challenges and solutions they have deployed to keep people informed.

    Chair: Street Works UK 

15:15
  1. Innovation Theatre
    45 mins
    • Innovation Zone
    • Gas Innovation Showcase

    Improving our environmental performance is more important than ever. We must think both locally and globally as we manage the impact of the gas network on the  environment. There any many issues to consider – ranging from gas leakage and venting during field operations, to dealing with contamination during decommisioning and how we remediate legacy gas industry sites. Sustainability is fundamental to the future of the gas network and reducing environmental impact and costs.

    This session will feature some of the key projects underway within the Gas Networks, with a follow-on Q&A and an opportunity to meet the speakers at the Gas Innovation Showcase Stand, Stand F2