2020 Agenda

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2020 Agenda

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10:00
  1. 90 mins
    Details to follow.
  2. Water Theatre
    75 mins
    • Water Theatre
    Water companies are at the start of a challenging new AMP period which will require them to deliver major capital and operational projects to new levels of efficiency, quality and customer benefit. Th ...
  3. UOTF Stage
    105 mins
    • UOTF Main Stage
    The need for utilities to transform business models, technology foundations and cultures to adapt for a very different future is widely recognised and most companies have worked hard to develop strate ...
10:15
  1. Network Theatre
    75 mins
    • Network Theatre
    Meeting the UK’s net zero ambition is going to require a massive ramp-up in the pace of change across our energy networks. But as we seek to accelerate innovation, we also need to be cautious of creat ...
11:45
  1. Water Theatre
    75 mins
    • Water Theatre
    Totex has now been in place for a full regulatory cycle – but have water companies really optimised their approaches to accounting, reporting and team structures to maximise the available benefits for ...
12:00
  1. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Chair: Utility Week

  2. Network Theatre
    60 mins
    • Network Theatre
    Case study focus: Cross-vector innovation and collaboration
12:15
  1. Streetworks Theatre
    75 mins
    • Streetworks and Infrastructure
    Given the government’s drive for investment in national infrastructure following the launch of the National Infrastructure Strategy – covering water, electricity, EVs and broadband - streetworks will ...
13:30
  1. Innovation Theatre
    60 mins
    • Innovation Theatre

    Further details to follow

  2. Water Theatre
    75 mins
    • Water Theatre
    The water sector has signed up to a public interest commitment to deliver a net zero emissions industry by 2030. It’s a bold gesture and one which demands concerted action from all companies and their supplier chains. This discussion hub will bring together a range of perspectives on the challenges involved and the critical steps that need to be taken in 2020 to keep the commitment on track.
  3. Network Theatre
    60 mins
    • Network Theatre
    Releasing the potential of flexible energy solutions is critical to delivering affordable decarbonisation. Energy networks are taking great strides to live up to their “flexibility first” commitment, ...
13:45
  1. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Controversy continues to reign over the hugely important but problematic smart meter rollout. With an extended rollout to 2024 this session brings you the latest on the rollout road map, what’s being done to tackle technical issues and supplier tactics for delivering installation goals as efficiently and cost effectively as possible. We will also consider the opportunity to rekindle consumer interest in smart metering by aligning the rollout with national net zero ambitions.

14:00
  1. UOTF Stage
    75 mins
    • UOTF Main Stage

    Most utilities have long since embarked on digital transformation journeys. But for many, challenges remain when it comes to delivering digital enlightenment at scale and maximising the capabilities of new technology with parallel changes to operating models and mindsets. This session will provide insights into what digital transformation outcomes utilities should be looking for in the 2020s. 

14:45
  1. Innovation Theatre
    20 mins
    • Innovation Theatre
    Peter Chandler, Distributed ReStart Project, National Grid Electricity System Operator (NGESO)
15:00
  1. Network Theatre
    60 mins
    • Network Theatre
    We know that energy flexibility is of fundamental importance to delivering energy system decarbonisation, but the role of energy networks in facilitating energy flexibility market is not yet clear. Bu ...
15:15
  1. Water Theatre
    60 mins
    • Water Theatre

    In light of the water sector’s 2030 net zero commitment a concerted effort is needed to ensure companies understand the whole system impact of core process technology choices, renewables investments, approaches to waste management and supply chain activities. This session will highlight key projects within water companies to drive down carbon emissions.

15:30
  1. Customer Solutions Theatre
    60 mins
    • Customer Solutions

    Chris Barlow, Director of Innovation, DCC
    Chris Lovatt, Managing Director- Residential, EON

     

16:00
  1. Innovation Theatre
    45 mins
    • Innovation Theatre

    Further details to follow

09:45
  1. Innovation Theatre
    75 mins
    • Innovation Theatre

    Further details to follow

10:00
  1. Water Theatre
    75 mins
    • Water Theatre

    Water companies are being asked to do more to achieve whole system efficiencies across their networks through better use of data and intelligent interfaces with natural capital. This session will explore how companies are adopting systems thinking in parallel with new technologies to advance the water sector’s sustainability interests as well as accessing new operational efficiency opportunities.

  2. UOTF Stage
    60 mins
    • UOTF Main Stage
    Transforming experiences and expectations – for customers and employees  
  3. Network Theatre
    75 mins
    • Network Theatre
    Heating and cooling homes accounts for half of all energy consumption and a third of carbon emissions, with 80% of homes using natural gas for heating. If we are to meet net zero targets – the network ...
10:30
  1. Streetworks Theatre
    75 mins
    • Streetworks and Infrastructure

    The adoption of EVs is set to rise sharply in the next decade – posing questions about effective delivery of the necessary infrastructure. This session will explore the outlook for installation of public and private charge points across the UK and associated challenges and opportunities for UK utilities.

11:15
  1. Innovation Theatre
    30 mins
    • Innovation Theatre
    Clothilde Cantegreil, Principal (Strategy Focus), Ofwat
11:45
  1. Water Theatre
    75 mins
    • Water Theatre

    Beginning a new AMP will see ever more challenging leakage targets. This session will explore the latest innovations and approaches.

  2. Customer Solutions Theatre
    60 mins
    • Customer Solutions

    Chair: Utility Week 

  3. UOTF Stage
    75 mins
    • UOTF Main Stage
    Louise Kingham OBE leads a session considering the future of work in utilities. Following an introduction to Energy Institute research on future industry employment trends, Louise will interview leading authorities on future utilities skills and workforce challenges.
  4. Network Theatre
    75 mins
    • Network Theatre
    Focused presentations on progress/insights and findings from key demonstrator projects and or relevant technology capabilities, followed by audience questions.
12:00
  1. Innovation Theatre
    60 mins
    • Innovation Theatre
    The subject of water resilient cities has become ever more important after worldwide drought and especially near miss of the day zero in Cape Town. But resilience not only in water supply but also reg ...
12:15
  1. Streetworks Theatre
    75 mins
    • Streetworks and Infrastructure
    As demands on the industry grows, companies must consider new and innovative solutions to continue to deliver effective works. This session will consider the challenges to delivering innovation and sh ...
13:00
  1. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    There is mounting excitement around the transformative potential of Artificial Intelligence (AI) to enhance customer experience and improve the productivity of contact centres. But there are also significant misgivings that the technology may be over-hyped and challenges when it comes to embedding it in the workforce. This session highlights real world applications of AI in the energy retail sector, pinpointing critical factors for success and ROI on investments.

13:15
  1. 90 mins
    More details to follow.
13:30
  1. Water Theatre
    60 mins
    • Water Theatre

    As the threat of water scarcity in the UK mounts, there is an urgent need to integrate leakage reduction strategies with a coordinated sector campaign for water demand reduction. This session will bring together perspective and experience on the challenge of influencing demand and will foster debate on the ability of water companies to engage domestic and business water customers in the water efficiency imperative.

  2. Network Theatre
    60 mins
    • Network Theatre
    Decarbonising transport is a key next step for the energy system to move forward on net zero. Adoption of EV’s is likely to rise sharply in the next decade as available models increase in volume and f ...
14:00
  1. Streetworks Theatre
    105 mins
    • Streetworks and Infrastructure
    Speakers to be confirmed.
  2. UOTF Stage
    60 mins
    • UOTF Main Stage
    Chair: Jane Gray, Content Director, Utilities 14.00-14.15 Seamless digital transformation – the people perspective 14.15-15.00 Panel:  Extracting value from technology investments  Experts share the s ...
14:45
  1. Water Theatre
    75 mins
    • Water Theatre

    The regulator has asked water companies to slash pollution incidents by more than a third in AMP7. Meanwhile, the sector has agreed to prevent at least 4 billion plastic bottles from polluting the environment by 2030. This discussion hubs will bring together opinions and perspectives on the challenges and opportunities involved as the water sector squares up to its pollution reduction targets.

  2. Network Theatre
    60 mins
    • Network Theatre
    Following on form the case study insights this discussion will take a closer look at the specific challenges posed by the anticipated mass uptake of electric vehicles in the next decade. Our discussio ...
15:00
  1. Innovation Theatre
    45 mins
    • Innovation Theatre

    Further details to follow