Customer Solutions Theatre

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Customer Solutions Theatre

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

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19 May 2020
    • Customer Solutions
    Customer Solutions Theatre

    Chair: Institute of Customer Service

    • Customer Solutions
    Customer Solutions Theatre

    Chair: Utility Week

    • Customer Solutions
    Customer Solutions Theatre

    Controversy continues to reign over the hugely important but problematic smart meter rollout. With an extended rollout to 2024 this session brings you the latest on the rollout road map, what’s being done to tackle technical issues and supplier tactics for delivering installation goals as efficiently and cost effectively as possible. We will also consider the opportunity to rekindle consumer interest in smart metering by aligning the rollout with national net zero ambitions.

    • Customer Solutions
    Customer Solutions Theatre

    Chris Barlow, Director of Innovation, DCC
    Chris Lovatt, Managing Director- Residential, EON

     

20 May 2020
    • Customer Solutions
    Customer Solutions Theatre

    Philip Valarino, Electric Vehicle Lead, EDF 

    • Customer Solutions
    Customer Solutions Theatre

    Chair: Utility Week 

    • Customer Solutions
    Customer Solutions Theatre

    There is mounting excitement around the transformative potential of Artificial Intelligence (AI) to enhance customer experience and improve the productivity of contact centres. But there are also significant misgivings that the technology may be over-hyped and challenges when it comes to embedding it in the workforce. This session highlights real world applications of AI in the energy retail sector, pinpointing critical factors for success and ROI on investments.

    • Customer Solutions
    Customer Solutions Theatre

    Chair: Utility Week