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Bringing utilities professionals together to tackle technical and operational challenges

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INTRODUCING UTILITY WEEK LIVE SUMMIT

Apply to take part in this exclusive, virtual thinktank focusing on the major challenges facing utilities. You will hear from business leaders in these areas, and be invited to share your own insights, with content outputs forming the basis of Utility Week Innovate, a new, dedicated programme of content from Utility Week and Utility Week Live, exploring how utilities and their partners are developing new ways to solve critical business challenges.

  • Position yourself and your company as thought leaders
  • Take learnings and insight back to your business to inform decision making
  • Gain access to an exclusive year-round programme of activity designed to champion best practice
  • Help shape Utility Week's coverage of key challenges
  • Contribute to Utility Week Innovate 

There is no cost to participate and you can select as many challenges as you wish.

APPLY NOW 

CHOOSE FROM THE FOLLOWING CHALLENGES AND WORKSHOPS:

18 MAY KEYNOTE plenary: Creating the conditions for innovation

18 MAY KEYNOTE plenary: Creating the conditions for innovation

09:15 - 10:15:

Innovation takes more than a moment of inspiration. This session will explore the many factors that need to come together,

including culture, capabilities, technologies and more to create the conditions for sustained and meaningful innovation.

Chairperson:
Jane Gray, Content director, Utilities - Utility Week

Speakers:
Laura Sandys CBE, Chief executive, Challenging Ideas
Philip New, Chief executive, Energy Systems Catapult
Steven McMahon, Deputy director, electricity distribution and cross sector policy, Ofgem
Heidi Mottram, Chief executive, Northumbrian Water

19 MAY Keynote Plenary: Delivering on net zero

19 MAY Keynote Plenary: Delivering on net zero

09.15 - 10.15: 

Individually and collectively, utilities need to take control of their own net zero journey. This session will bring insight and

inspiration to those aiming to up the pace and ambition of their transition to a more sustainable future.

Chairperson:
James Wallin, Digital editor - Utility Week

Speakers:
Juliet Davenport, Chief executive, Good Energy
Rachel Fletcher, Director of economics and regulation, Octopus Energy
Chris Train OBE, ENA green gas champion
Peter Simpson, Chief executive, Anglian Water Group

18 May AM: Transforming field operations and workforce

18 May AM: Transforming field operations and workforce

11:00 - 12:00:

This session will explore how asset-heavy utilities can equip their remote workers with the technology, skills and support to transform their operational efficiency and provide a better service to customers. In what can be a difficult transition, the session will draw on the experience of companies who are going through this digital transformation to discuss challenges and pitfalls and what training and approaches work best to help staff use technology for maximum benefit.

Chairperson:
James Wallin, Digital editor - Utility Week

Optimising field operations - SGN's accelerated rollout of FYLD software:
Stephen Dickson, Engineering manager, SGN 

Transforming planning and scheduling operations deployment:
Tessa Fayers, Head of operational service centre, Thames Water 

Talk title to be confirmed
Dr. Ali Asmari, Head of AI and machine learning, ULC Technologies

12:00 - 12:15: Speed networking

12:15 - 13:15: Challenge workshop
Addressing the following:

  • What does a best in class utility workforce operation look like post-coronavirus?
  • How to optimise safety and customer satisfaction and reduce disruption
  • How to bring the right people together to motivate the workforce and create the right solutions – how can we break traditional silos?

APPLY NOW TO TAKE PART IN THIS CHALLENGE

 

18 May AM: Delivering a smart energy network

18 May AM: Delivering a smart energy network

10:55 - 12:00: 

Responding to the pressures of decarbonisation and growing capacity constraints, networks are moving fast to adopt

active network management techniques and new approaches to system automation and control. This session will give

insights into the latest opportunities available to create smarter energy infrastructure which is fit for the future.

Chairperson:
Jane Gray, Content director, Utilities - Utility Week

Net Zero and flexibility - the vision and the experience:Stewart Reid, Head of DSO innovation, SSE

The Open Networks Project - net zero, innovation, collaboration and standardisation:
Randolph Brazier, Director of innovation & electricity systems, ENA

Flexibility in practice – a cross sector approach:
Ben Godfrey, DSO manager, WPD

12:00 - 12:15: Speed networking

12:15 - 13:15: Challenge workshop
Addressing the following:

  • How will energy networks achieve net zero ambitions?
  • What are the barriers to collaboration, including whole system collaboration, standardisation and interoperability?
  • What is the role of data in the delivery of smart energy networks and how can this be optimised?

APPLY NOW TO TAKE PART IN THIS CHALLENGE

18 May PM: Transforming customer service post pandemic

18 May PM: Transforming customer service post pandemic

14:00 - 15:00:

This session will explore how asset-heavy utilities can equip their remote workers with the technology, skills and support to

transform their operational efficiency and provide a better service to customers. In what can be a difficult transition, the

session will draw on the experience of companies who are going through this digital transformation to discuss challenges and

pitfalls and what training and approaches work best to help staff use technology for maximum benefit.

Chairperson:
James Wallin, Digital editor - Utility Week

Overview and experiences of changing customer expectations and usage post pandemic:
Jo Causon, Chief Executive, The Institute of Customer Service

How technology, data and analytics can enable and empower customers:
Dr Katie Russell, Data director, OVO Energy

Customer vulnerability, payments and debts:
Louise Beardmore, Customer services and people director, United Utilities

15:00 - 15:15: Speed networking

15:15 - 16:15: Challenge workshop
Addressing the following:

  • Understanding changes to customer behaviour due to the pandemic, and their impact on customer requirements
  • Helping customers better understand their bills and usage, optimising the role of data
  • As new technologies come on board how do we bring customers with us in order to achieve net zero?

APPLY NOW TO TAKE PART IN THIS CHALLENGE

18 May PM: Delivering a smart water network

18 May PM: Delivering a smart water network

14:00 - 15:00:

To meet the challenges facing the sector, water companies need to seize all the opportunities offered by a connected asset base, automation, big data, digital twins and more. This session will highlight leaps the sector is taking towards a smarter future.

Chairperson:
Jane Gray, Content director, Utilities - Utility Week

International exemplar smart water network case study:
Dan Sullivan, IOTA - South East Water (Australia)

Large scale integration of sensors, systems and suppliers – smart networks to tackle leakage:
Sam Bright, Innovation programme manger, Yorkshire Water

Understanding the operational benefits and improved customer experience:
Jeremy Heath, Innovation manger, SES Water

15:00 - 15:15: Speed networking

15:15 - 16:15: Challenge workshop
Addressing the following:

  • Defining a smart water network
  • Integrating complex, disparate systems and aligning operations and IT
  • The role of standardisation and data optimisation

APPLY NOW TO TAKE PART IN THIS CHALLENGE

19 May AM:  Delivering system flexibility and the EV rollout

19 May AM:  Delivering system flexibility and the EV rollout

11:00 - 12:00:

Activating the potential of distributed energy resources, including the growing numbers of prosumers and electric vehicles is

an urgent priority for the UK's net zero agenda. This session will explore key breakthroughs for a variety of stakeholders in the

fast-developing world of flexible energy.

Chairperson:
James Wallin, Digital editor - Utility Week

The infrastructure provider’s perspective:
Matteo de Renzi, Chief executive, BP Pulse

The network’s perspective – delivering flexibility:
Sotiris Georgiopoulos, Head of smart grid development, UKPN

The service provider’s perspective:
Albena Ivanova , Powerloop project manager , Octopus Electric Vehicles

12:00 - 12:15: Speed networking

12:15 - 13:15: Challenge workshop
Addressing the following:

  • Electric vehicles are the catalyst for flexibility – what are the infrastructure requirements to facilitate mass take up, and what role can energy companies play, delivering interoperability and other preconditions of flexibility?
  • What are the necessary reward mechanisms for consumer adoption of EVs?
  • How can energy companies monitise EVs to support investment?

APPLY NOW TO TAKE PART IN THIS CHALLENGE

19 May AM:  Managing, maintaining and planning asset

19 May AM:  Managing, maintaining and planning asset

11:00 - 12:00:

Pressure to make efficiency savings as water and energy companies enter new price control periods is driving companies

to look at the way they deliver operational and maintenance programmes, by bringing work in house and harnessing data

to deliver efficiencies. This session will explore these solutions and also look at what measures can be taken to tackle

another huge challenge – reducing the carbon footprint of construction and maintenance activities.

Chairperson:
Jane Gray, Content director, Utilities - Utility Week

An integrated asset management approach for providing affordable, safe and reliable water in a changing climate:
Tamsin Lishman, Asset director, Northumbrian Water

Digital asset management – optimising operational efficiency:
Matt Webb, Head of data, UKPN

How planning and delivery is changing in response to a net zero gas transition:
Emma Ford, Head of gas construction - capital delivery, National Grid

12:00 - 12:15: Speed networking

12:15 - 13:15: Challenge workshop
Addressing the following:

  • How can we use data intelligently to optimise operational efficiency and help achieve net zero ambitions?
  • Improving asset insight – When should we intervene and where to make investments?
  • Taking a multi-disciplinary approach how ‘smarter thinking’ and cross department agile approaches can deliver cost effective solutions

APPLY NOW TO TAKE PART IN THIS CHALLENGE

19 May PM: Improving wastewater treatment and resource recovery

19 May PM: Improving wastewater treatment and resource recovery

14:00 - 15:00:

Stretching efficiency targets and environmental responsibility mean water companies need to find new ways to drive wastefulness out of operations, processes and use of resources. This session will showcase the most exciting opportunities to do so.

Chairperson:
James Wallin, Digital editor - Utility Week

Driving emissions out of wastewater:
Dr Mark Williams, Head of sustainability, Scottish Water

Using energy recovered from sewage treatment processes to heat 2000 homes:
Tim Coles, Head of commercial, Thames Water

Carbon capture – delivering on net zero:
Dr David Hodkin, Data scientist, WRC
Peter Vale, Technical lead – innovation, Severn Trent

15:00 - 15:15: Speed networking

15:15 - 16:15: Challenge workshop
Addressing the following:

  • How can we turn wastewater into a resource?
  • How do we maximise what we have – optimising treatment and maximising value at scale?
  • What is the relationship between carbon and energy and treatment processes and efficiencies?
APPLY NOW TO TAKE PART IN THIS CHALLENGE
19 May PM:  Delivering the smart meter rollout

19 May PM:  Delivering the smart meter rollout

14:00- 15:00:

Smart meters are an essential building block for the transformation of utilities' relationship with their customers and

provide a doorway to greater water and energy efficiency. This session will explore how utilities can optimise their

approach to getting meters into homes and maximise the data they produce.

Chairperson:
Jane Gray, Content director, Utilities - Utility Week

Ambitions of the smart meter roll out: understanding the value beyond installations:Chris Barlow, Innovation director, DCC

Roll out a scale addressing the day to day operational challenges:
Martin Aylward, Head of smart metering programme, EDF

Complex installations and net zero ambitions:
Joe Mills, Head of smart platform, OVO Energy

15:00 - 15:15: Speed networking

15:15 - 16:15: Challenge workshop
Addressing the following:

  • Are we ready to reap the benefits of the smart meter rollout? Are a) industry stakeholders and b) consumers, sufficiently educated and engaged?
  • How is smart meter data being used - and how can it be optimised?
  • What are the long term aspirations for the smart meter rollout and how does this support net zero ambitions?

APPLY NOW TO TAKE PART IN THIS CHALLENGE

SPEAKERS INCLUDE:

Find out more on these challenges in the event brochure:

View the brochure

LEARN FROM BUSINESS CHAMPIONS IN YOUR SECTOR AND POSITION YOURSELF AS A THOUGHT LEADER 

COLLABORATIVE WORKSHOP SESSIONS

Work directly with hand selected peers facing similar challenges 

EXCLUSIVE CONTENT

Priority access to a year-round programme of challenge-focused workshops and events

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DRIVE BEST PRACTICE

Help shape Utility Week’s coverage of key industry topics

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SPONSOR A CHALLENGE

Shape the future of utilities, position your brand as a leading solution provider, and meet your target audience at this intimate close-door event.

Find out more about sponsoring  

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  • We’re delighted to launch a new form of virtual event, bringing utilities professionals together to learn from one another as they tackle the most pressing business challenges. Utility Week Live Summit will use targeted, interactive networking techniques for problem- solving coupled with keynote presentations from industry leaders, regulators, and solution providers. Professionals who attend will help drive best practice across the industry.
    Ellen Bennett
    Publishing Director, Utility Week

 

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