Customer Solutions Theatre

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conference

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

SPONSORED BY:

WNS

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22 May 2018
    • Customer Solutions
    Customer Solutions Theatre

    In an increasingly crowded market with squeezed margins and limited customer engagement, the traditional model for energy supply is fast becoming outdated - how are energy companies responding, diversifying and disrupting?

    • Customer Solutions
    Customer Solutions Theatre

    The retail energy market is undergoing far-reaching change. To help the market evolve, compete and innovate. What does this shift mean for market incumbents, incoming disruptors and customers?

    • Customer Solutions
    Customer Solutions Theatre
    The ability of utilities to access customer data and optimise data within their own organisations will define the winners and losers in tomorrow’s market. But the challenge of gaining customer approva ...
    • Customer Solutions
    Customer Solutions Theatre

    This session will explore how utilities can access and optimise data.

    • Customer Solutions
    Customer Solutions Theatre

    How can utilities develop a nuanced understanding of their customers to develop new ways of delivering for them?

23 May 2018
    • Customer Solutions
    Customer Solutions Theatre

    New technologies and new market entrants are bringing forward innovations which offer to make consumer choices easier and to automate their engagement with the utilities market, cutting out the traditional utility. What and who are the likely disrupters and how

     Can incumbent players turn threats into opportunities?

    • Customer Solutions
    Customer Solutions Theatre

    The smart meter rollout represents many challenges for suppliers. This session will explore the opportunities attached to the data that fully capable smart meters, deployed on a large scale, could open up.

    • Customer Solutions
    Customer Solutions Theatre

    Complaints and bad debt have long been sources of poor publicity and lost revenue for utilities, but handled well and in a culture which supports learning, they could be turned into opportunities for competitive development and out performance.

    • Customer Solutions
    Customer Solutions Theatre
    Rising customer expectations are forcing water companies to raise their game on customer service, even as the political landscape brings customer legitimacy to the fore. C-MeX,  the successor to SIM p ...

Speaking in customer solutions:


 

Testimonials

  • The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!
    Jacob Tompkins OBE
    Managing Director, Waterwise
  • A great two days of showcasing innovation
    UWL17 attendee

 

UWL19 NEWSLETTER

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