Stand: C2
  • Electric Vehicles
  • Consultancy services
  • Low carbon technologies
  • Customer Service
  • Green Transport
  • Heat
  • Other

Impact is an energetic and flexible research agency specialising in customer and stakeholder engagement to the utility sector.   For over 8 years we have supported our clients influence informed change and customer-driven strategies.

An MRS company partner and ISO 20252 accredited, we understand challenges utilities organisations face, from business planning, stakeholder engagement and customer satisfaction to influencing behaviour change such as reducing energy consumption or adoption of new technology like smart meters or electric vehicles.

Our incomparable knowledge and experience of engaging with customers and stakeholders make us an ideal partner to support you with future research projects.  


3 The Quintet
Churchfield Road
Walton on Thames
KT12 2TZ
United Kingdom

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  • Impact is a full-service, qualitative and quantitative market research consultancy which means that the solution we customise for you won’t be constrained by any service limitations. https://impactmr. ...
  • Our in-house Advanced Analytics team is always on hand to support the design and analysis of any quantitative research project we conduct. Overseen by Dr David Pearmain (whose PhD is in stated prefere ...
  • Behavioural Science uses a range of validated theories and techniques to explain the psychological processes that drive behaviours. The insight gained can then be used to provide specific, evidenced-b ...
  • Sustainability, building a low-carbon future and other aspects of corporate social responsibility are key areas now for almost every organisation, whether public or private sector. Most of our researc ...
  • Nearly 70% of the UK’s Local Authorities have already declared a climate emergency and they all know they have a huge part to play in delivering the Government’s target of Net Zero carbon emissions by ...
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