Full Agenda

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09:45
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    This seminar will ask how companies can innovate to reduce leakage in a more cost-efficient way, with best practice and case studies from industry leaders

  2. Network Theatre
    75 mins
    • Network

    Networks are facing the dual challenge of preparing for the next regulatory review, while refining their approaches to the current one. This will session will explore the latest regulatory thinking, the challenges as networks see them, and best practice responses.

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    In an increasingly crowded market with squeezed margins and limited customer engagement, the traditional model for energy supply is fast becoming outdated - how are energy companies responding, diversifying and disrupting?

10:10
  1. Keynote Theatre
    20 mins
    • Keynote
11:15
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    This session will examine the role of alliances in delivering efficiencies, with best practice from live case studies and alternative supply chain models.

  2. Network Theatre
    75 mins
    • Network

    The Government Industrial Strategy puts innovation and technology at its heart. This session will explore how the UK can prosper and improve economic growth and productivity, and foster and develop innovation and innovators.

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    The retail energy market is undergoing far-reaching change. To help the market evolve, compete and innovate. What does this shift mean for market incumbents, incoming disruptors and customers?

12:40
  1. Keynote Theatre
    20 mins
    • Keynote
    • Exploring the potential of community-based customer care • Using crowdsourcing and online forums to improve customer intimacy • Extending the concept of self-service
12:45
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    Keeping costs down while continuing to deliver exceptional service is no mean feat. This session will explore how innovation in data, technology and processes can help achieve real operational savings.

  2. Network Theatre
    75 mins
    • Network

    This seminar will explore the latest trials and demonstrators leading the search for solutions to decarbonizing heat.

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions
14:15
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    Receiving huge amounts of waste, the water industry has an important role to play in the emerging circular economy recovering and generating energy, nutrients and bio plastics.

  2. Network Theatre
    75 mins
    • Network

    With all new petrol and diesel vehicles banned from 2040, 50% of cars sold in the UK will be electric vehicles by 2026, government predicts. Against this backdrop of transformational change, how will vehicles be fuelled?

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    This session will explore how utilities can access and optimise data.

14:40
  1. Keynote Theatre
    60 mins
    • Keynote
    In conversation with Ellen Bennett
15:45
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    Water companies have a continual fight against the problems caused by unflushable items, with total costs, including from pollution and clean-ups estimated to exceed £200M each year. This seminar will explore various approaches to tackling the challenges presented by unflushables.

  2. Network Theatre
    75 mins
    • Network

    This session will explore the FPSA project from some six years of work that's engaged with a wide range of stakeholders, and will summarise the project, outline the most recent learning, and share some of the joys ...and the pains!

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    How can utilities develop a nuanced understanding of their customers to develop new ways of delivering for them?

10:00
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    This session will explore the latest thinking and best practice for resilience and asset health.

  2. Network Theatre
    75 mins
    • Network

    This session will explore the potential for smart grids, and the extent to which the smart meter rollout paves the way, asking what smart networks can achieve and what a fully connected society will look like.

    Chairperson
  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    New technologies and new market entrants are bringing forward innovations which offer to make consumer choices easier and to automate their engagement with the utilities market, cutting out the traditional utility. What and who are the likely disrupters and how

     can incumbent players turn threats into opportunities?

10:10
  1. Keynote Theatre
    20 mins
    • Keynote
10:30
  1. Keynote Theatre
    60 mins
    • Keynote
    In conversation with Ellen Bennett
11:30
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    This session will explore best practice re financing and partnership approaches; the UK’s position on catchment management and natural capital; and with the use of case studies will explore innovative approaches to catchment orchestration.

  2. Network Theatre
    75 mins
    • Network

    As energy networks prepare to meet the demands of a flexible power system, this seminar will explore the drivers for flexibility and set the strategic context, also exploring the detail of operational and technical solutions around storage and DSR.

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    The smart meter rollout represents many challenges for suppliers. This session will explore the opportunities attached to the data that fully capable smart meters, deployed on a large scale, could open up.

12:00
  1. Keynote Theatre
    20 mins
    • Keynote
    Improving the energy efficiency of vehicles and the transport system as a whole Importance of closer co-operation with automotive manufacturers Ensuring EV infrastructure is built based on market need ...
12:20
  1. Keynote Theatre
    20 mins
    • Keynote
12:40
  1. Keynote Theatre
    20 mins
    • Keynote
    Moving beyond the hype Facilitating quick switching Reducing the cost of balancing
13:00
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water
    The explosion in data is changing the game for the UK water sector. 
  2. Network Theatre
    75 mins
    • Network

    This seminar will explore what good looks like for the operation of a digital, data-driven network and consider key aspects of how to achieve the most value from data available from networks today.

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Complaints and bad debt have long been sources of poor publicity and lost revenue for utilities, but handled well and in a culture which supports learning, they could be turned into opportunities for competitive development and out performance.

14:30
  1. Wholesale Water Theatre
    75 mins
    • Wholesale Water

    It is clear that the water industry is good at innovating, but is not as good at adopting and embedding transformative innovations - how can this be addressed?

  2. Network Theatre
    75 mins
    • Network

    This session will explore the transition of the Distribution Network Operator to the Distribution System Operator, examining recent strategies from the individual networks and the collaborative ENA ‘Open Network’ project.

  3. Keynote Theatre
    60 mins
    • Keynote
    In conversation with Ellen Bennett
Testimonials

  • The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!
    Jacob Tompkins OBE
    Managing Director, Waterwise

 

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