Full Agenda

Network Theatre

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With disruptive new technologies and business models emerging, utilities must find new strategies and solutions to survive and thrive. Join us at Utility Week Live 2018 as we examine these changes in our dedicated theatres.

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09:45
  1. Innovation Theatre
    90 mins
    • Innovation Zone
    This session will discover the latest innovations and technologies with a focus on driving disruptive and innovative solutions to future energy challenges of the gas and electricity sector.  In this session 5 SMEs will present their innovations to an expert judging panel who will scrutinize their pitches and quiz the candidates.  The audience and judging panel will then vote for the winning innovation.
  2. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    This seminar will ask how companies can innovate to reduce leakage in a more cost-efficient way, with best practice and case studies from industry leaders

  3. Network Theatre
    75 mins
    • Network

    Networks are facing the dual challenge of preparing for the next regulatory review, while refining their approaches to the current one. This will session will explore the latest regulatory thinking, the challenges as networks see them, and best practice responses.

  4. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    In an increasingly crowded market with squeezed margins and limited customer engagement, the traditional model for energy supply is fast becoming outdated - how are energy companies responding, diversifying and disrupting?

10:00
  1. Keynote Theatre
    10 mins
    • Keynote
  2. Streetworks Theatre
    30 mins
    • Streetworks
    The newly appointed Chief Executive of Street Works UK Clive Bairsto CBE, will be providing an overview of the street works sector and the contribution that it makes to supporting the government's infrastructure priorities.
    Clive will also be discussing the aims of Street Works UK and future challenges and opportunities for the sector. 
10:10
  1. Keynote Theatre
    20 mins
    • Keynote
    • The role of the energy industry in addressing climate change
    • Realising the full potential of data, artificial intelligence and blockchain to create meaningful impact
    • As an industry, are we doing enough? And - are we ready for transformation?
10:30
  1. Keynote Theatre
    60 mins
    • Keynote
    This panel will explore how utilities are accelerating the pace of change in customer engagement through mobile, apps and social media; explore gamification as a tool to enhance engagement with smart meters; assess opportunities for utilities to tap into customer data to build new bundled propositions; address the potential impact of GDPR; and explore the potential of using crowdsourcing and online forums to improve customer intimacy.
10:45
  1. Streetworks Theatre
    30 mins
    • Streetworks

    This session will provide an update from the HAC (England) on progress on issues being addressed by HAUC (England) and challenges being faced on behalf of the Street works sector.

11:15
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    This session will examine the role of alliances in delivering efficiencies, with best practice from live case studies and alternative supply chain models.

  2. Network Theatre
    75 mins
    • Network

    The Government Industrial Strategy puts innovation and technology at its heart. This session will explore how the UK can prosper and improve economic growth and productivity, and foster and develop innovation and innovators.

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    The retail energy market is undergoing far-reaching change. To help the market evolve, compete and innovate. What does this shift mean for market incumbents, incoming disruptors and customers?

11:30
  1. Streetworks Theatre
    75 mins
    • Streetworks
    The Government’s ambitions for infrastructure will see ever growing impacts on the nation’s roads and streetworks. With this acceleration in the rate of infrastructure delivery what new and innovative ...
  2. Innovation Theatre
    45 mins
    • Innovation Zone
    SP Energy Networks own and operate the electricity transmission and distribution network in Central & Southern Scotland, Merseyside, Cheshire, North Wales and North Shropshire. This session hosted by ...
12:20
  1. Keynote Theatre
    20 mins
    • Keynote

    When it comes to customer experience, businesses must now shift their way of thinking if they are to meet the core demands of these two frameworks. This talk will look at how AI can be harnessed to: break down data silos and unlock actionable insights; delight customers with personalised communications; and empower customers for long-term resilience.

12:30
  1. Innovation Theatre
    30 mins
    • Innovation Zone
    A focus on the key challenges and opportunities for innovation in Gas Transmission and how you can get involved.
12:40
  1. Keynote Theatre
    20 mins
    • Keynote
12:45
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Keeping costs down while continuing to deliver exceptional service is no mean feat. This session will explore how innovation in data, technology and processes can help achieve real operational savings.

  2. Network Theatre
    75 mins
    • Network

    This seminar will explore the latest trials and demonstrators leading the search for solutions to decarbonizing heat.

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions
    The ability of utilities to access customer data and optimise data within their own organisations will define the winners and losers in tomorrow’s market. But the challenge of gaining customer approva ...
13:30
  1. Innovation Theatre
    60 mins
    • Innovation Zone
    The Isle Innovation Competition will feature exciting and innovative technologies from within the Innovation Pavilion. This high-octane competition will see these companies pitch for 5 minutes in front of a panel of distinguished industry judges. The winner will receive an award along with the accolade of having been the most innovative technology at the Innovation Pavilion
14:15
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Receiving huge amounts of waste, the water industry has an important role to play in the emerging circular economy recovering and generating energy, nutrients and bio plastics.

  2. Network Theatre
    75 mins
    • Network

    With all new petrol and diesel vehicles banned from 2040, 50% of cars sold in the UK will be electric vehicles by 2026, government predicts. Against this backdrop of transformational change, how will vehicles be fuelled?

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    This session will explore how utilities can access and optimise data.

14:20
  1. Keynote Theatre
    60 mins
    • Keynote
    This panel will explore how utilities can tap into the smart home network and portfolio of services of the future; question how security systems, EV charging, micro-generation management and intelligent home energy management systems might change the customer dynamic with utilities; assess how the rise of the prosumer will impact customer-utility dynamic; explore the potential of community purchasing; look at how utilities can capitalise on the trend for location-based services; assess how utilities can provide micro and distributed generation services as a single service for green energy at low cost; and explore the potential of community-based customer care.
15:00
  1. Streetworks Theatre
    75 mins
    • Streetworks
    There are more than 1.5 million kilometres of underground assets— water, sewer, gas and electricity services in the UK, and an estimated four million kilometres of data lines. The Department of Transp ...
15:20
  1. Keynote Theatre
    25 mins
    • Keynote
15:45
  1. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    Water companies have a continual fight against the problems caused by unflushable items, with total costs, including from pollution and clean-ups estimated to exceed £200M each year. This seminar will explore various approaches to tackling the challenges presented by unflushables.

  2. Network Theatre
    75 mins
    • Network

    This session will explore the FPSA project from some six years of work that's engaged with a wide range of stakeholders, and will summarise the project, outline the most recent learning, and share some of the joys ...and the pains!

  3. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    How can utilities develop a nuanced understanding of their customers to develop new ways of delivering for them?

10:00
  1. Keynote Theatre
    10 mins
    • Keynote
  2. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    This session will explore the latest thinking and best practice for resilience and asset health.

  3. Network Theatre
    75 mins
    • Network

    This session will explore the potential for smart grids, and the extent to which the smart meter rollout paves the way, asking what smart networks can achieve and what a fully connected society will look like.

  4. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    New technologies and new market entrants are bringing forward innovations which offer to make consumer choices easier and to automate their engagement with the utilities market, cutting out the traditional utility. What and who are the likely disrupters and how

     Can incumbent players turn threats into opportunities?

10:10
  1. Keynote Theatre
    20 mins
    • Keynote
    This keynote will cover techniques for driving innovation and showcase how utilities can move innovation from proof of concepts to production. It comes at a critical moment as regulated utilities - energy networks and water - prepare for their next regulatory settlements.
10:15
  1. Streetworks Theatre
    45 mins
    • Streetworks

    With the transfer of certain powers from central government to the regions how have metro mayors begun to use their new powers over transport to impact streetworks? Could cities be the breeding ground for innovative approaches to works that will spread across the country? What reforms does the West Midlands hope to bring in? Does this pose a challenge or an opportunity for the industry?

10:30
  1. Keynote Theatre
    50 mins
    • Keynote
    This panel will look at how to move from a centralised generation model to a dynamic one; explore ways to increase agility, flexibility and efficiency; address the impact of IoT on workforce augmentation and GDPR; assess where companies are seeing success with IoT application; and address the challenges they are facing.
11:30
  1. Streetworks Theatre
    75 mins
    • Streetworks
    With the rise of electric vehicles, superfast broadband, and the delivery of smart intelligent infrastructure, streetworks are critical to the UK’s infrastructure ambitions, and for the UK’s wider eco ...
  2. Water Wholesale Theatre
    75 mins
    • Water Wholesale
    The explosion in data is changing the game for the UK water sector. 
  3. Network Theatre
    75 mins
    • Network

    As energy networks prepare to meet the demands of a flexible power system, this seminar will explore the drivers for flexibility and set the strategic context, also exploring the detail of operational and technical solutions around storage and DSR.

  4. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    The smart meter rollout represents many challenges for suppliers. This session will explore the opportunities attached to the data that fully capable smart meters, deployed on a large scale, could open up.

12:10
  1. Innovation Theatre
    20 mins
    • Innovation Zone

    How Balfour Beatty have optimised field service management technology to improve customer service and increase efficiency within their Gas and Water Business.

  2. Keynote Theatre
    20 mins
    • Keynote
    This keynote will move beyond the hype to explore the potential of blockchain in facilitating quick switching and reducing the cost of balancing.
12:30
  1. Keynote Theatre
    15 mins
    • Keynote
12:40
  1. Innovation Theatre
    30 mins
    • Innovation Zone
    A focus on the key challenges and opportunities for innovation in Gas Transmission and how you can get involved.
13:00
  1. Streetworks Theatre
    75 mins
    • Streetworks
    A workshop to showcase and learn from some of the most innovative initiatives in the industry.
  2. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    This session will explore best practice re financing and partnership approaches; the UK’s position on catchment management and natural capital; and with the use of case studies will explore innovative approaches to catchment orchestration.

  3. Network Theatre
    75 mins
    • Network

    This seminar will explore what good looks like for the operation of a digital, data-driven network and consider key aspects of how to achieve the most value from data available from networks today.

  4. Customer Solutions Theatre
    75 mins
    • Customer Solutions

    Complaints and bad debt have long been sources of poor publicity and lost revenue for utilities, but handled well and in a culture which supports learning, they could be turned into opportunities for competitive development and out performance.

13:30
  1. Innovation Theatre
    90 mins
    • Innovation Zone
    This session will discover the latest innovations and technologies with a focus on driving disruptive and innovative solutions to future energy challenges of the gas and electricity sector.   In this session 5 SMEs will present their innovations to an expert judging panel who will scrutinize their pitches and quiz the candidates.  The audience and judging panel will then vote for the winning innovation
14:05
  1. Keynote Theatre
    50 mins
    • Keynote
    This panel will explore cross-cutting platforms to support the energy transition; address the role of electric vehicles in future cities; look at ways to balance supply and demand at all times; explore the potential of efficient locational management and development of the energy system; address system coordination and the institutional framework; assess the role of networks in shaping the energy transition; and identify the commercial opportunities for networks.
14:30
  1. Customer Solutions Theatre
    75 mins
    • Customer Solutions
    Rising customer expectations are forcing water companies to raise their game on customer service, even as the political landscape brings customer legitimacy to the fore. C-MeX,  the successor to SIM p ...
  2. Streetworks Theatre
    75 mins
    • Streetworks
    A workshop to highlight how the industry is coordinating across utilities, with highways authorities, and with other stakeholders to ensure works have the minimum possible impact on the public.
  3. Water Wholesale Theatre
    75 mins
    • Water Wholesale

    It is clear that the water industry is good at innovating, but is not as good at adopting and embedding transformative innovations - how can this be addressed?

  4. Network Theatre
    75 mins
    • Network

    This session will explore the transition of the Distribution Network Operator to the Distribution System Operator, examining recent strategies from the individual networks and the collaborative ENA ‘Open Network’ project.

14:55
  1. Keynote Theatre
    5 mins
    • Keynote

Speaking of disruption at Utility Week Live:

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READ THE REPORTS

Testimonials

  • The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!
    Jacob Tompkins OBE
    Managing Director, Waterwise
  • A great two days of showcasing innovation
    UWL17 attendee

 

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