The future of customer safeguarding: A data-driven approach
Energy and utility organisations have a duty of care to their customers to provide safe and reliable services. As the industry ramps up digital transformation, there has been a growing focus on data-driven innovation with the goal of using the latest technology and tools to improve customer experience, reduce costs, and enhance safety.
In this session, Google Cloud will share ideas on how data-driven innovation can be used to improve customer safeguarding, what the vision for the future of customer safeguarding is, what some organisations are already doing in this space and how you can take action now to support a brighter future for all customers, especially those in need.
Chair: James Wallin, Editor, Utility Week
Neil Osborne, Energy evangelist, Google Cloud