Panel: Future utility services: navigating consumer expectation, minimum service provision and the costs of climate adaptation
As utilities lead the way through the energy transition and tackle the climate emergency, expectations and social norms around the use of energy and water are changing. Does everyone have the right to as much water and energy as they want, whenever they want it? If so, how do we deliver and pay for the infrastructure for this? If not, how do we make these very difficult decisions about who can use what, and when? This high level debate will bring together a selection of industry leaders to pose and answer some of the difficult questions that will shape both utilities and society as a whole in the years and decades ahead.
Chair: James Wallin, Editor, Utility Week
Paul Fuller, Head of regulation, So Energy
Fintan Slye, Chief executive, ESO
Ian Cameron, Director of customer service and innovation, UK Power Networks
Amy Marshall, Consumer energy expert, PA Consulting