Reputational risk and resilience – the importance of good governance in a changing world - What sort of organisation should we be aiming to be?
As the providers of essential services, utilities have long acknowledged their wider responsibilities to the public they serve. As understanding and awareness of environmental, social and governance goals grows in the wider business world, utilities have an opportunity to lead the way. What role should energy and water businesses play in their communities, and how should they be governed in a way that protects and enhances their legitimacy and prospects as an employer?
This session will cover:
Setting and meeting ESG goals
Working within and for local communities
Exemplary governance models
Managing reputational risk
Chair: James Wallin, Editor, Utility Week
Scene setting talk: Jo Causon, Chief executive, Insitute of Customer Service
Dame Julia Unwin, Non executive director, Yorkshire Water
Rhian Kelly, Chief sustainability officer, National Grid
Mark Norman, Head of environment & sustainability, UKPN