Reputational risk and resilience – the importance of good governance in a changing world - What sort of organisation should we be aiming to be? 

As the providers of essential services, utilities have long acknowledged their wider responsibilities to the public they serve. As understanding and awareness of environmental, social and governance goals grows in the wider business world, utilities have an opportunity to lead the way. What role should energy and water businesses play in their communities, and how should they be governed in a way that protects and enhances their legitimacy and prospects as an employer?   

This session will cover:   

• Setting and meeting ESG goals   

• Working within and for local communities   

• Exemplary governance models    

• Managing reputational risk

Chair: James Wallin, Editor, Utility Week

Panel: 
Scene setting talk: Jo Causon, Chief executive, Insitute of Customer Service

Responding panel: 
Mel Karam 
Dame Julia Unwin, Non executive director, Yorkshire Water 
Rhian Kelly, Chief sustainability officer, National Grid 
Mark Norman, Head of environment & sustainability, UKPN