Plan your visit

Opening times



Utility Week Live 2022 will be held in hall 12 at the NEC 

Tuesday 17 May 2022 09:30 - 17:00

Wednesday 18 May 2022 09:30 - 16:30

Taking place 

By Bus or Coach

By Bus or Coach
From Birmingham Airport you can get to the NEC via the free air-rail link, which takes just 90 seconds and runs every two minutes.

If you are travelling from the West Midlands area, there are numerous options that will get you to the NEC. Visit Network West Midland for more details.

By Train


The NEC is located a five-minute walk away from Birmingham International Railway Station and direct services run all day. For more information on train travel, visit National Rail.

By Car


You’ll find the NEC clearly signposted from all motorways and major routes  just pop B40 1NT in your sat nav. When you arrive at the NEC don’t follow your satnav anymore, look out for the signs to Utility Week Live. Car Park East 1-4. For parking options, visit the NEC website.

By Plane


Birmingham Airport is just 90 seconds away from the NEC via the free air-rail link to Birmingham International Railway Station located at the upper level of Terminal 1. The train runs every two minutes.

Download the show app for the best experience

  • Tailor your UWL22 experience using the show app by:

  • Browsing and bookmarking sessions you're interested in
  • Scheduling meetings
  • Navigating your way around the show using the floorplan
  • Using the scanner button to capture information and content at the show




  • If you require overnight accommodation whilst in Birmingham, please contact EventExpress, our booking agent, who can offer favourable visitor rates at local hotels. Call them on 01905 732737


Bank and cash points

There are many cashpoints situated around the NEC (withdrawal fees apply). Free NatWest and HSBC ATMs can be found at the train station.  



Canvassing for orders by unauthorised persons and the distribution or display of printed material, placards, handbills or circulars, except by exhibitors within the confines of their own stand is prohibited.

Car parking

The NEC charges £16 per day for parking. Pre-paid parking can be booked in advance at £12 per day but must be booked online 24 hours in advance of attendance at the show.  Shuttle buses operate throughout the day taking visitors from the car parks directly to the exhibition entrance. Please visit:


The restaurant will be open at the back of Hall 12 offering hot meals. Additional seating and a variety of food and drink options are also available via a catering MADE unit on the show floor, also at the back of the hall. Outside of the hall, Subway, Wetherspoons and Starbucks will be open.

Chaplaincy and prayer room

Visitors from every faith have always been warmly welcomed at the NEC. There is a chaplain available for consultation and support, and also a popular multi-faith prayer room, available on the Piazza by Hall 3. Inside the room you’ll find prayer mats and holy books, many of which have been generously donated by representatives of local faiths. In addition, there is a men's Wudu room adjacent to the prayer room and a ladies' Wudu facility within hall 12 ladies' public toilets. We’re also happy to put you in touch with local faith leaders and places of worship, just call our chaplain on 0121 767 2911.

Cloakrooms and lost property

There are cloakrooms situated directly outside the exhibition entrance for bags, coats and luggage to be left whilst you are at the show. Items are charged at £1 each and the cloakroom will close 30 minutes after the end of the show. Any items not collected by this time will be taken to Lost Property. 

Lost property should be reported to and collected from the Security Office on the Atrium near Hall 6.

COVID Safety    

We are delighted once again to bring the industry together face to face this year. As always, our priority is to deliver a safe, enjoyable and informative exhibition. We continue to follow public health advice. Our venue partners are following best practice in terms of hygiene, ventilation and health and safety standards.  

We ask that you support us by following these conditions as part of your registration and event participation process:   

  • Please do not attend if you test positive for COVID-19, have a temperature or any COVID-19 symptoms

  • We ask visitors, exhibitors and contractors to follow simple hygiene guidance concerning handwashing

  • The space will be well ventilated and mask wearing is optional

We will work with the venue and all suppliers to create a safe environment with appropriate standards of hygiene and ventilation. Our risk assessment and the venue’s risk assessment will be available for via a link on our website.  

Policy updated 9th May 2022 

Disabled services

The NEC have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

Unfortunately due to the current circumstances, the NEC are unable to facilitate telephone bookings at this time. However, you can email your enquiry to, and a member of the team will contact you within three working days.

Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £15 per hire for all visitors.

All pre-bookings will be held until 1100hrs on the day they've been booked for, unless otherwise advised.

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times and we only accept payment by card for any equipment hired. 



Entry to the show is FREE. Under 16s (including infants in pushchairs or buggies) are NOT permitted to enter the show under any circumstances, due to potential health and safety hazards.

First Aid    

For any first aid or medical emergencies please contact the Organisers Office or NEC Security staff in the halls.

Meeting Areas

Free to use meeting areas have been created on the show floor to facilitate buying discussions.

Mobile charging

There are a number of free to use phone charging points in meeting areas across the show floor. Please look out for the phone charging signs to locate one.

Organisers’ Office

The Organisers’ Office is situated near the entrance to the hall. If you have any queries, please come and speak to any member of the team.

Sales Office

Please visit the sales office (Stand E86) for further information on next year’s show or to speak to a member of the sales team.


For security reasons, we request that visitors and exhibitors have access to their digital badge on a smartphone at all times.

Shuttle Bus Service    

Free shuttle buses will operate between all car parks and halls during the show. These usually start running one hour before the show opens and stop one hour after the event closes. Service times can be found at the bus shelters.


There is a taxi rank outside the Piazza main entrance, Atrium 1 entrance and Atrium 3 entrance, where you will find TOA Taxis. To book simply call 0121 427 8888 or 0800 0142 729.


There are toilets are located on the rear of the hall side and also outside in the Atrium.

Accessible toilets are available across the venue. Changing Places facilities are also available by Hall 20, on the Atrium side of site and by Hall 2, on the Piazza side of site (both of these are accessible with a radar key). The Changing Places facilities provide more space for up to 2 carers - and extra features to meet additional needs, including height adjustable adult-sized changing benches and a hoist system.

For more details visit Changing Places

VISIT Help Desk

If you need help with your digital badge or scanning QR codes, please come along to the Digital Help Desk (stand K12)


All visitors to the NEC can connect to WiFi across the entire venue completely free of charge. However, we recommend the service is for checking emails and posting on social media etc,  not for streaming. If you’re unsure how to connect, or experience any difficulties, just head to the Visitor and Business Centres and they’ll get you surfing the web in no time.

Discounted hotel accommodation 

We’ve partnered with specialist accommodation agency Event Express to provide discounted hotel accommodation exclusively for Utility Week Live. But hurry – availability is extremely limited and these preferential rates are selling out fast!

If you’re unsure of your requirements just yet, Event Express have also negotiated flexible cancellation terms, so you can make any amendments and cancellations until closer to the event date. Please note that the discounted hotel prices are subject to availability, so we strongly recommend booking sooner rather than later to guarantee your preferred hotel. For more information or to make an enquiry, please contact Event Express directly on +44 (0)1905 732 737, or email Alternatively, you can CLICK HERE to book your accommodation online.

Visa Information

If you are not a British citizen or a national of a country in the European Economic Area (EEA), you will require a visa to travel to the United Kingdom.

Once registered for the show, the confirmation email can be used to apply for your visa, but Utility Week Live does not provide visa invitation letters for prospective visitors under any circumstances. If you require further information regarding visas please visit the UK Border Agency website or contact your local Embassy.


Gain unmissable inspiration and fresh ideas from sector leaders and transformational companies across two days of unrivalled content and solution showcases, 17-18 May 2022, NEC, Birmingham.

Registration takes just 2 minutes and you'll be kept in the loop of all the latest show news and exclusive content.