Jess Cook

Jess Cook


Jess has over ten years’ experience in regulated industries, across finance and energy. Having previously led the Consumer Vulnerability programme for a Distribution Network Operator (DNO), she now leads National Energy Action’s work programme ‘People Living in Water Poverty and Fuel Poverty’.

A passionate advocate for supporting customers in vulnerable situations, Jess works to understand the similarities and differences between both fuel and water poverty, raising awareness of the challenges water poor households face, and aligning the policy and practical actions required to deliver benefits through cross-industry collaboration to customers with affordability issues.