Rachel Dyson is a Behavioural Change Programme Manager at Anglian Water and with a small team runs the company’s Keep it Clear sewer blockage and incident reduction programme. The team work with food serving establishments, community groups, residents, local influencers and stakeholders to raise awareness of social and environmental impacts caused by FOG and unflushables in the sewer and misconnected properties. Actions and interventions are tailored to the each individual audience to prevent further sewer blockages and related sewer flooding and pollution incidents.
Rachel Chairs the Water UK Sewer Network Abuse Prevention Group which works as an industry to reduce sewer misuse. Previously, Rachel has led on the current sewer misuse projects under the ‘Improving Customer Service through Behaviour Change’ workstream of the UK water industry’s Delivering 21st Century Drainage Programme (21stCD). The Programme is a collective Government / Regulator /NGO and water industry endeavour to propose a new high level drainage framework to improve the resilience of the UK’s drainage system, fit for the challenges of the 21st century.
Rachel sits on the British Standard Institute Committee on Flushable Products which is the mirror Committee feeding into the development of an ISO technical report on flushability. Separately, Rachel has led on the development of a UK Water Industry Specification for flushability of products.
Latterly, Rachel has been instrumental in producing and gaining an international agreement on flushability that currently has the support of the wastewater industry and NGOs in 26 countries.