Agenda Preview

A glimpse of what's to come...

Day 1 - Customer solutions

09.45-11.00  The multi utility company and new service models

11.15-12.30  Principle based regulation

12.45-14.00  Opportunities presented by smart meters

14.15-15.30  Data – security and new standards

15.45-17.00  Understanding your customers 

Day 2 - Customer solutions

10.00-11.15 Market engagement and switching

11.30-12.45 Price cap

13.00-14.15 vulnerable customers and bad debt

14.30-15.45 Building trust and good resolution of complaints

Day 1 - Network

09.45-11.00  Towards RIIO2: applying the lessons from RIIO1

11.15-12.30  Data and the digital network

12.45-14.00  The future of heat

14.15-15.30  FPSA session (inc local energy)

15.45-17.00  DNO to DSO and whole system approaches

Day 2 - Network

10.00-11.15 Smart grids

11.30-12.45 Flexibility of the power system (storage and demand response)

13.00-14.15 Innovation

14.30-15.45 Sustainable transport


  • Resilience and asset health
  • How to achieve 20% operational savings
  • Capital delivery: lessons learnt – alliances and partnerships
  • Sludge and the circular economy
  • Urban and rural catchment models
  • Using data to improve service delivery
  • CMEX and DMEX
  • PR19 and resilience
  • Innovation and adoption

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  • The best industry exhibition I have ever been to. Thought provoking, interesting, good networking, with a positive feel to the whole event… it was excellent!
    Jacob Tompkins OBE
    Managing Director, Waterwise


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