Delivering best in class customer service with AI and digital solutions
20 May 2025
Customer, Culture and Workforce Stage
Sponsored by:
Harnessing AI and digital solutions to revolutionise the way gas, water and power service their customers. Join this session to discover new technology that improves customer service and experience for a diverse range of customers, while maximising operational efficiencies.
Chair welcome and introductionAdam John, Deputy News Editor - Utility Week
AI assisted customer service to delight and improve customer experience
Ashley Marshman, Head of Customer Service - Southern Water
Laying the foundations for AI to play its part in delivering great customer service
Sally Ainsworth, Customer Service Director - United Utilities
Using AI and Machine Learning to build a Net Zero grid with customers at the heart
Ben Ferris, Data Scientist - Octopus Energy
Winning customer trust with people and agentic video intelligence
Hattie Lister, AVP Commercial Business - Vyntelligence
Chairperson
