Flex for all: are we making energy flexibility accessible for all customer demographics including vulnerable customers?

Energy customers are increasingly aware of the opportunity to play an active part in the energy system. This consumer flexibility - how they use, store, and trade energy - is still in its early stages. Over the coming years an array of tariffs, rewards, and incentives will be on offer to those willing and able to participate. However, the assets and technology required often come with a hefty price tag. In order to access the widest range of flexibility, and enable the most customer to benefit from participation, are we doing enough to make it accessible to all customers including the most vulnerable? 

Discussion points:

• What are the barriers to customers learning about and participating in flexibility? 
• What policy, commercial, and technology solutions can help reach the widest range of customers
• What specific actions are needed to ensure vulnerable customers can participate and are not left behind? 

Attendance is open to Utility Week members. Check if you're a member here.
These are drop-in, facilitated workshops. Please come prepared to join in and share your views and experiences. To secure your place please arrive at least 10 minutes ahead of the session start time. 

Facilitator
Russ Morgan, Commercial Innovations Director - Ohme