Keeping a step ahead of service disruption
21 May 2025
Customer, Culture and Workforce Stage
Sharing best practice in customer communication around outages and pipe bursts. Gain practical insights to minimise customer dissatisfaction when responding to unforeseen disruption and planned asset management.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
Best in class experiences from incident and crisis management communications
Alex Williams, head of contact centre - UK Power Networks
SIF Blade Black Start Demonstrator - how new technology can enable wind farms to restore the grid following a blackout and minimise service disruption
Daniel Barlow, Future Network Technology Manager - SPEN
One size doesn't fit all: tailoring customer communications in times of disruption
Kath Salisbury, Head of Customer Contact - Welsh Water
Chairperson
