Keeping a step ahead of service disruption

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Sharing best practice in minimising the likelihood of outages and pipe bursts and how to communicate to customers. Gain practical insights to minimise customer dissatisfaction when responding to unforeseen disruption and planned asset management.    

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Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week

Best in class experiences from incident and crisis management communications
Alex Williams, head of contact centre - UK Power Networks

SIF Blade Black Start Demonstrator - how new technology can enable wind farms to restore the grid following a blackout and minimise service disruption
Daniel Barlow, Future Network Technology Manager - SPEnergyNetworks

One size doesn't fit all: tailoring customer communications in times of disruption
Kathryn Salisbury, Head of Customer Contact - Welsh Water

Insights from rail: Predicting preventative maintenance and reducing outages through remote infrastructure monitoring and IoT
Gerard Donohue, Chief Technology Officer - Telent