Tariff innovation for the future
21 May 2025
Customer, Culture and Workforce Stage
Uncovering new approaches to charging and billing customers to encourage behaviour change. Trialling and embracing tariff innovations to best support customers, improve affordability and offer consumers more choice.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
Affinity Water’s domestic tariff trial – changing the way we charge for water to improve affordability
Lucy Hurst, Project Manager - Affinity Water
Energy as a service subscription model - removing the capital cost of low carbon technologies
Charlotte Flowerdew, Innovation Manger - EON
Protecting residents against rising energy costs: working with social landlords to provide innovative billing and financing for low carbon technologies
Jayesh Mistry, Head of Energy Services - SERO
Chairperson
