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ENTIRE PROGRAMME

Utility Week Live
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Prepayment meters, social tariffs and innovations in billing  

21 May 2024
Customer, Culture and Workforce Stage

Following the second winter of the cost-of-living crisis, the industry is searching for the best tools to support customers from a range of backgrounds. Can pre-payment meters remain a viable tool following their reputational damage? What is the best form of social tariff, and what role can innovations in billing play? Join this session to understand the tools available to utilities to support customer payments.



Chair introduction
Adam John, Utility Week

Mechanisms for rolling out social tariffs and prepayment meters
Alexander Belsham Harris, Citizens Advice

Vulnerability, debt and the role of suppliers
Louise Walsh, chief customer contact officer, Utilita

Innovative ways to serve vulnerable customers – new approaches to billing and service
Dr Rose Chard, low income and vulnerable consumer practice manager, Energy Systems Catapult
Chairperson
Adam John - Utility Week
Speakers
Alexander Belsham Harris - Citizens Advice
Louise Walsh, chief customer contact officer - Utilita
Dr Rose Chard, low income and vulnerable consumer practice manager - Energy Systems Catapult