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Utility Week Live

Rebuilding consumer trust

21 May 2024
Customer, Culture and Workforce Stage

In the last 18 months utilities have borne the brunt of public, media and government ire over soaring bills, river quality, executive pay and shareholder rewards. The industry urgently needs to rebuild customer trust and repair its reputation if it’s to influence consumer behaviour, attract talent to the industry and ultimately deliver the level of infrastructure projects required. Join this session to learn from pioneering projects that are rebuilding trust and discover best practice in stakeholder engagement.

Chair introduction
Adam John, Utility Week

The Great Grid Upgrade – working with communities
Alexandra Kaufman, director of land, planning and external affairs, strategic infrastructure, National Grid Electricity Transmission

Resetting the relationship with customers
Katy Taylor, CCO, Southern Water

Uniting forces with environmental groups to improve river quality
Erica Popplewell, campaign manager, River Action
Adam John - Utility Week
Alexandra Kaufman, director of land, planning and external affairs, strategic infrastructure - National Grid Electricity Transmission
Katy Taylor, CCO - Southern Water
Erica Popplewell, campaign manager - River Action


Utility Week Live (21-22 May, NEC, Birmingham) is the energy and water industry’s biggest annual event. UWL will offer a host of new zones, features, and unmissable content designed to accelerate delivery - to a digitally enabled net zero future. Register FREE today.