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ENTIRE PROGRAMME

Utility Week Live
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Ensuring consumer trust

21 May 2024
Customer, Culture and Workforce Stage

Sponsored by:

In the last 18 months utilities have borne the brunt of public, media and government ire over soaring bills, river quality, executive pay and shareholder rewards. The industry urgently needs to rebuild customer trust and repair its reputation if it’s to influence consumer behaviour, attract talent to the industry and ultimately deliver the level of infrastructure projects required. Join this session to learn from pioneering projects that are rebuilding trust and discover best practice in stakeholder engagement.



Chair introduction
Adam John, Utility Week

The Great Grid Upgrade – working with communities
Alexandra Kaufman, director of land, planning and external affairs, strategic infrastructure, National Grid Electricity Transmission

Resetting the relationship with customers
Ashley Marshman, head of customer service, Southern Water

Embracing technology to improve customer convenience and trust
Kapil Singhal, co-founder and CEO, Vyntelligence
Chairperson
Adam John - Utility Week
Speakers
Alexandra Kaufman, director of land, planning and external affairs, strategic infrastructure - National Grid Electricity Transmission
Ashley Marshman, head of customer service - Southern Water
Kapil Singhal, co-founder and CEO - Vyntelligence