Actionable Insights: Align, Audit, Analyse

Data is the cornerstone of every organisation. It is the foundation upon which every decision that you make with regards to your digital strategy should be made, and ensuring that you are harvesting – and measuring - the correct insight is absolutely critical.

In PR19, Ofwat are demanding organisations to deliver more of what matters to customers. This means building data-driven insights and a culture of continuous improvement into your business as usual.

Our analytics offering is divided into three core products to support you at all stages of your data journey, enabling and empowering you to align your analytics against business objectives and use the data effectively to improve customer experience.

Is there confusion over what data is being measured and why? Our Align product:

Identifies success criteria

Defines an agreed KPI framework, so that your team is completely clear as to what is being measured and why.

Aligns measurement with goals

Ensures the data that you measure is fully aligned with both your digital roadmap and overarching business goals.

Do you lack the technical skills in-house to implement analytics software correctly? Our Audit product:

Evaluates your current set-up

Ensures the data offered by your current analytics solution is as accurate and reliable as possible.

Goes beyond functionality

Offers other recommendations on site content, performance and opportunities in order of priority - to help you tackle issues in the right order.

Are you struggling to turn your data into actionable insights? Our Analyse product:

Goes beyond analytics

Transforms data and analytics into insight for you to make decisions about your digital estate.

Supports buy-in

Promotes digital inclusivity of your key stakeholders via a story-led approach.