Customer Engagement

Customer and Stakeholder

Engagement            

We identify actionable customer and

stakeholder insight to shape and evidence company plans that gain stakeholder

support and deliver for customers. 

Our highly skilled team of engagement experts implement a full range of qualitative and quantitative research approaches to develop integrated, actionable evidence.

We are experts at understanding how to bring the customer voice into the heart of utility company and infrastructure decision-making. We develop engagement roadmaps that identify the customer evidence required to shape better decisions, the groups that companies need to hear from and the methods and channels that are best suited to inclusively engage them.

We produce practical and easy to use

sampling, segmentation and engagement strategies.  We deliver innovative and engaging surveys, focus groups and deliberative research, using appealing stimulus materials carefully to ensure meaningful engagement.

We are experts at the collation and

synthesis of research findings from multiple studies into actionable insight.

We leverage our 25 year track record working across the whole of the asset management, business planning and regulatory functions in infrastructure organizations to integrate customer and stakeholder views robustly and consistently into evidenced-based decision making and demonstrate a clear line of sight from customer views to business decisions.