OverIT Corporate - Field Service Management

Field Service Management software solution helps in planning, dispatching and mobilizing users to job locations, providing installation, troubleshooting, or service for equipment and customers.

Do you want to know how to:

• Maximize workforce allocation and route optimization,

• Enable remote service,

• Boost employee productivity and agility,

• Reduce costs and improve customer satisfaction?

OverIT Solution, for managing the end-to-end Field Service processes, allows companies to efficiently optimize and schedule jobs, predicting best fit solutions thanks to Artificial Intelligence.

In addition to the traditional workforce mobilization features, it also provides real-time, AR-powered, visual collaboration capabilities, even hands-free.

• Reducing mileage by 30%

• Doubling technician productivity

• Up to 50% reduction in machine downtime

• More than 70% first-time fix rate, ensuring safety both for users and end customers

• No customer churn and the best rating in voice of the customer surveys for appointment-, equipment-, and knowledge-centric use cases