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Utility Week Live
Ashley Marshman

Ashley Marshman

head of customer service, Southern Water
Ashley heads up customer service at Southern Water having spent 17 years in the water industry leading customer service and operational teams through performance turnaround and business transformation. His responsibilities have included customer services, digital transformation, strategy, business growth and culture change. He was responsible for preparing Southern Water for the opening of the non-household market and overseeing customer experience for the industries first compulsory metering programme.