Hannah ThompsonCustomer Experience Specialist – SeroSero believe Net Zero should be a possibility for every household, simply and affordably. Hannah’s role in this is to sift through the noise and ensure customers are very much part of the conversation, from the beginning. An eclectic background from comms, account management and customer service to pancake maker extraordinaire, Hannah’s passion is to ensure that in a world of jargon and acronyms, we don’t forget that houses are homes and residents are people, all making their own unique way to greener more sustainable living.