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Utility Week Live
Helen Patterson

Helen Patterson

customer manager, Northumbrian Water
Passionate about delivering unrivalled customer experience and world class service, Helen Patterson began her career in the civil service. Helen joined the water industry in 2012, managing teams of customer advisors to provide the best possible levels of customer service and ensuring a tailored and personal experience for customers. Originally responsible for operational teams, Helen moved into her current role in 2019, which incorporates how enhanced data and appropriate sharing can improve the quality of service delivered to customers. Responsible for Credit Management and Collections Strategy, she is currently working on a cross industry project, Support for All in 2021, which is looking to design and build a solution to securely host and share customers registered for priority services. The ultimate aim is to provide customers in vulnerable circumstances the support they need and deserve whilst reducing inconsistencies and lowering customer effort.