Kathryn Salisbury is a dedicated customer service leader with over 15 years of experience in the utility sector. As Head of Customer Contact at Welsh Water, she oversees frontline teams ensuring that every customer interaction is seamless, efficient, and supportive. Prior to joining Welsh Water, Kathryn held senior leadership roles at OVO Energy and SSE, where she led large-scale customer service teams, specialising in Pay-As-You-Go operations, vulnerable customer support, and transformation.