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Utility Week Live
Katy Taylor

Katy Taylor

CCO, Southern Water
Katy joined Southern Water in 2021 as Chief Customer Officer, having previously spent nine year as Chief Strategy and Customer Officer at Go-Ahead, the FTSE 250 international passenger transport business. Her responsibilities have included customer services, marketing, commercial development, digital transformation, corporate affairs, innovation, strategy, sustainability and culture change. Before Go-Ahead, Katy held director-level roles in financial and professional services, and hospitality including Kroll, Vneshtorgbank and IG Group. Katy is a Non-Executive Director at England's largest housing and care provider Anchor, a member of the Board of Governors at Kingston University and an advisory Board Member at micro-giving charity Pennies. She is also a founding member of the Business in the Community Place initiative.