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The Institute of Customer Service
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The Institute is the UK’s independent professional customer service body - ensuring boards understand the value of service and improving organisations’ business performance by enhancing their customer experience.
The Institute of Customer Service publishes the UK Customer Satisfaction Index - the nation's definitive measure of how customers feel about the organisations they deal with. The Institute’s wider body of research covers topics including AI, Climate Change, The Future Customer and Organisational Culture. Its Customer Service Dividend research proves the link between service, productivity and profitability.