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Derek McNaughton
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A motivated Contact Centre Operations Manager with over 16 years experience within the energy industry.
I have a track record of exceeding results in a high demand contact centre. I’m a strategic thinker, who is commercially minded and have experience and confidence to lead large teams in high pace, pressurised environments.
Creating a challenging, but highly rewarding culture focused on continuous improvement is a vital part of my success.
I’m passionate about the development of talent, with people and customers at the heart of my strategy.
I have a track record of exceeding results in a high demand contact centre. I’m a strategic thinker, who is commercially minded and have experience and confidence to lead large teams in high pace, pressurised environments.
Creating a challenging, but highly rewarding culture focused on continuous improvement is a vital part of my success.
I’m passionate about the development of talent, with people and customers at the heart of my strategy.