Understanding our customers and reducing consumption
20 May 2025
Customer, Culture and Workforce Stage
Encouraging domestic and commercial customers to be mindful of their water and energy consumption and actively engage to accelerate net zero. Putting consumers at the heart of the energy transition and water resource resilience planning to better prioritise their needs and tailor communication.
Chair welcome and introduction
Codrina Cretu, Mission Manager - Nesta
Understanding and ‘profiling’ customers by energy usage – what can this tell us about behaviour?
Andy Regan, Senior Mission Manager - A Sustainable Future - Nesta
The business case for water efficiency
Tom Abel, Director of Sales and Sustainable Solution - Business Stream
Working with retailers and local businesses to improve water efficiency – findings from pilot schemes and trails
Emily Thornton, Water Efficiency Programme Co-Ordinator - Northumbrian Water
Chairperson
