Exhibitor Press Releases

Ericsson has unveiled the integration of agentic AI into its NetCloud platform, representing a major leap forward in enterprise 5G networking. As NetCloud evolves to effortlessly manage both Wireless WAN and private 5G solutions, Ericsson is also launching the industry’s first enterprise 5G agentic AI virtual expert that will transform how businesses deploy, optimize, and manage their 5G networks.

The integration of agentic AI advances ANA from a user-prompt driven tool into a strategic partner empowered by a team of AI agents. By interpreting high-level intents, ANA will be able to handle complex workflows, execute administrator decisions, and learn in real time. This reduces burdens for lean IT and OT teams while boosting network reliability and user experience.

Key AI features include:

Agentic organizational hierarchy: ANA will be supported by multiple orchestrator and functional AI agents capable of planning and executing (with administrator direction). Orchestrator agents will be deployed in phases, starting with a troubleshooting agent planned in Q4 2025, followed by configuration, deployment, and policy agents planned in 2026. These orchestrators will connect with task, process, knowledge, and decision agents within an integrated agentic framework.

Automated troubleshooting: ANA’s troubleshooting orchestrator will include automated workflows that address the top issues identified by Ericsson support teams, partners, and customers, such as offline devices and poor signal quality. Planned to launch in Q4 2025, this feature is expected to reduce downtime and customer support cases by over 20 percent.

Multi-modal content generation: ANA can now generate dynamic graphs to visually represent trends and complex query results involving multiple data points.

Explainable AI: ANA displays real-time process feedback, revealing steps taken by AI agents in order to enhance transparency and trust.

Expanded AIOps insights: NetCloud AIOps will be expanded to provide isolation and correlation of fault, performance, configuration, and accounting anomalies for Wireless WAN and NetCloud SASE. For Ericsson Private 5G, NetCloud is expected to provide service health analytics including KPI monitoring and user equipment connectivity diagnostics. Planned availability Q4 2025.