UWL26 - Content Programme

Utilities have a responsibility to not only meet technical operational needs and regulated required but to also serve their customer base and community in which they operate. To hold up their social license to operate, utilities must go beyond legal compliance and deliver social value from their infrastructure to their billing. This required a robust level of stakeholder engagement, protecting the environment and ensuring trust and legitimacy to operations. What does the customer of the future want? How can utilities embrace AI to improve customer experience and trust between utilities and end users? How do we deliver and deploy infrastructure, LCT and innovation in a more complex environment? What are customer expectations on balancing affordability, sustainability and security of supply? Is the PSR fit got purpose?