Deploying smart meters and gaining insights from the data

20 May 2026
Digital Utilities Stage

The successful roll out of smart meters across energy and water is essential to unlocking the full potential of networks. Smart meters provide a wealth of data that can delivery unprecedented visibility into consumption patterns. Improve operational efficiency and enhance customer engagement with utilities. Join this session to learn how to successfully deploy smart meter, mine data to better understand human behaviour and gain better insights to the network.


Chair welcome and introduction
Wangmo Dorjee, Reporter - Utility Week

Living Lab - real homes, real data: insights from smart meters plus household profiles
Claire Rowland, Senior Manager: Living Lab and Whole Energy Systems Accelerator - Energy Systems Catapult

Insight that matters: reducing demand with smart meters
Heidi Knapton, Head of Universal Metering - South Staffs Water

VERIFY (SIF): using smart meter data to help identify and assist vulnerable customers
Rhys Williams, Project Manager - SSE

Chairperson
Wangmo Dorjee
Wangmo Dorjee, Reporter - Utility Week
Speakers
Claire Rowland
Claire Rowland, Senior Manager: Living Lab and Whole Energy Systems Accelerator - Energy Systems Catapult
Rhys Williams
Rhys Williams, Project Manager - SSE
Heidi Knapton
Heidi Knapton, Head of Universal Metering - South Staffs Water