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Education and engagement for resilient and sustainable utilities
As the Clean Power 2030 target draws nearer, public discourse around net zero intensifies and future water security becomes a national priority, utilities must inspire meaningful engagement from both domestic and non-domestic customers. This session will explore how to deliver buy-in through transparent communication, tailored education and community engagement. Understand how to empower customers with the knowledge and tools they need to actively participate in building a resilient and sustainable utility network.
Chair welcome and introduction
Wangmo Dorjee, Reporter - Utility Week
Successfully bringing consumers with us on the net zero journey
Amy Turner, Senior Policy Manager - Smart Energy GB
No one gets left behind: turning live data into cleaner choices
Ella Moorey, Group Sustainability Lead - Utilita
Storm Overflows were in it together: Customer Engagement and the Importance it holds for us
Simon Fosbraey, Clean Rivers and Seas Taskforce - Southern Water
Chairperson
