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Innovation in behaviour change: influencing household and non-household customer actions
Both domestic and wholesale customers need to be more engaged with water and energy networks than ever before. Reducing use and driving a conscious use of utilities to manage demand on the networks is critical. Join this session to discover how utilities are harnessing smart meters and changing consumer behaviour.
Chair welcome and introduction
Daisy Cross, Head of Future Retail Markets - Energy UK
Innovation in behaviour change for diverse communities
Mumin Islam, Head of Innovation - South Staffs and Cambridge Water
The role of partnerships, incentives and gamification in prompting valuable customer actions
Amy Conlen, Senior Propositions Development Manager - OVO
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