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Rising to the challenge: Elevating consumer experience with AI and digital tools
As customer expectations rise and perceptions of utilities continue to fall short, how can water and energy utilities refine, evolve and optimise how they serve their customer base? Join this session to discover how emerging and existing technologies can improve satisfaction with customers, optimise call centre agents and help utilities deliver gold standard customer service.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
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Alex Williams, Head of Customer Contact Centre - UK Power Networks
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Chairperson
