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Rising to the challenge: elevating consumer experience with AI and digital tools
As customer expectations rise and perceptions of utilities continue to fall short, how can water and energy utilities refine, evolve and optimise how they serve their customer base? Join this session to discover how emerging and existing technologies can improve satisfaction with customers, optimise call centre agents and help utilities deliver gold standard customer service.
Chair welcome and introduction
Wangmo Dorjee, Reporter - Utility Week
Successfully using chat bots to support consumer experience
James Hennerley, Head of Data - Everflow
Using AI to support customers and agents in real time
Alex Williams, Head of Customer Contact - UK Power Networks
Talk title coming soon
Bronwyn Barnett, Director of Product AI and Automation - OVO
Chairperson
