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Bridging the affordability gap
With rising bills and escalating debt level, more customers are struggling to keep up with energy and water bills. How can the industry step in to support those most in need and close the widening debt gap? Join this session to uncover how companies are leveraging data-driven insights, streamlining processes and proactively engaging with customers to support vulnerable people, reduce debt and build long term trust and resilience
Chair welcome and introduction
Ed Rees, Head of Retail Policy - Energy UK
Changing the narrative: how do we rebuild trust in utilities to encourage engagement
Louise Walsh, Chief Customer Contact Officer - Utilita
Rising water debt - turning insight into better support and fairer outcomes
Louise Mills, Policy Manager - CCW
The right support? Recognising customer needs & having the right offering
Stefan Guy, Director of Credit Management and Affordability - E.ON Next
Chairperson
