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Adam Johns

Adam Johns

Portfolio Manager , Welsh Water
United Kingdom
Adam Johns is a Portfolio Manager at Dŵr Cymru Welsh Water with over a decade of experience in the water sector. Adam has built his experience across a range of roles, including Digital Analyst, Digital Project Manager, and Programme Manager, gaining extensive experience in customer engagement channels such as voice, SMS, live chat, and online self-service. In Adam’s current role, he leads a portfolio with a strong focus on identifying and delivering automation opportunities to enhance customer experience while improving operational efficiency. Adam is passionate about aligning strategic objectives with practical delivery, driving measurable improvements across both customer service and business performance.

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