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Hattie Yardley
Director of Retail Operations,
Silverlake Utilities
Hattie Yardley is Director of Retail Operations at Silverlake Utilities, where they lead retail billing, metering and customer service operations. Hattie has run customer operations at two of the UK’s largest energy suppliers. They led a billing transformation that cut complaints significantly.
Sessions
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Panel: Building robust policy frameworks and a clear strategic landscape19-May-2026Energy Flexibility Stage