I am the Consumer Vulnerability Manager at UK Power Networks. I lead a dedicated team responsible for delivering the Consumer Vulnerability (CV) program. This program is pivotal in supporting vulnerable customers, particularly reaching those who will benefit from being on our Priority Services Register (PSR), those experiencing fuel poverty,  and those customers at risk of being left behind in the transition to net zero.

With a strong commitment to social responsibility and sustainability, my teams work focuses on identifying and addressing the needs of customers who are at risk of being marginalized during the energy transition. We ensure that these customers receive the necessary support and resources to manage their energy needs effectively and sustainably, driving initiatives that provide tangible benefits to vulnerable communities, fostering a more inclusive and equitable energy landscape.