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Utility Week Live
Louise Walsh

Louise Walsh

chief customer contact officer, Utilita
Louise, a seasoned professional deeply entrenched in Utilita's values, who embodies the company's mantra: always doing right by the customer. Having kickstarted her journey in 2011 as a customer service advisor, she has navigated her way up to the top echelons of the business, culminating in a comprehensive understanding of every facet of the industry and the core needs of customers.Previously Director of Sales Operations, Louise transitioned into the role of Chief Customer Contact Officer in February 2022. This new position allowed her to revolutionise Utilita's contact centres, leveraging her profound understanding of the business, its operations, and most importantly, its customers.Louise's strength lies in her strategic acumen, honed negotiation skills, and mastery over operations management. Her proficiency is further bolstered by a Master of Business Administration degree from Solent University.