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Silas Emberton
Director of Customer Experience,
Hollowdale Water
Silas Emberton is Director of Customer Experience at Hollowdale Water, where they lead customer experience strategy and C-MeX performance. Silas joined from the hospitality sector, bringing a strong service design background. They led their company’s top-ranked customer satisfaction improvement.
Sessions
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Enabling market access, removing barriers to participation and automating flexibility20-May-2026Energy Flexibility Stage