Meet the decision makers across the customer landscape

Regulatory pressure on customer outcomes across UK utilities has never been more intense. 

The result: A new Customer zone that matches the buyers to the sellers. 

Utility Week Live 2027 (25-26 May, NEC Birmingham), Europe's only pan-utility exhibition, is the only place to put your customer, communications or payments solution in front of the customer service directors, vulnerability leads, heads of comms and stakeholder engagement professionals from every major UK utility, all under one roof, in a zone built around their priorities. 

See what the buyers want in the Brochure:


 

Utility Week Live 2027

 

The new Customer Zone focuses on customer functions including customer experience and contact centre; vulnerability, affordability and debt; billing, payments and smart metering; and communications, PR and stakeholder engagement. 

Regulatory scrutiny of customer outcomes, vulnerability obligations and smart metering targets are all forcing investment now. They need service and technology partners like you to support them. Will you be there to speak with them? 

First look at all zones

Capital Projects
Solutions across civil engineering and construction; project design and delivery; street works and reinstatement; and site plant and equipment.

 

Environment
Sustainability and environmental stewardship solutions including sustainable materials; carbon
accounting and reporting; nature based solutions and climate adaptation and resilience.


 

Workforce
HR and skills; training; facilities management and site services; fleet; health and safety; fieldforce management.


 

Customer
CRMs; billing systems; debt recovery; communications; vulnerable customer support.

 

Digital
Digital infrastructure including data, IoT and comms; digital twins and analytics; cloud, networks and integration platforms; and cyber security.

 

Flex and Storage
Connecting DSOs with flexibility and storage service suppliers to deliver low carbon, flexible networks.
 


 

Asset Management
Operational technology including remote monitoring, telecoms and SCADA; energy and water network operation and maintenance; switchgear, transformers and power equipment; instrumentation and sensors; leakage and loss reduction; metering.

 

Be notified when registration opens

 

 

 

 

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